Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Jr. Enterprise Service Desk Specialist

Expired Job

Softworld, Inc. Norfolk , VA 23501

Posted 2 months ago

Provides remote support and for computers, printers, mobile devices, and peripherals. Experience with Microsoft 
Windows OS, versions 10, 8 and 7.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. 
Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. 
Experienced in basic network troubleshooting (TCP IP). Excellent customer service / customer interaction skills. 
Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. 
Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device). 
Experience with IT information assurance and cyber-security. 
Experience with Active Directory to include account creation/management and File Share permissions management. 

Requirements: 

High school education or equivalent (GED). 
(1-3) years of related experience in information systems, or equivalent combination of experience and college level education. 
Active Secret (or higher) DoD Security Clearance or Interim Clearance. 
Valid DoD 8570: A+ce, Network +ce, or Security +ce Certification


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Desk Analyst Tier 2

PRA Group, Inc.

Posted 5 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: The Service Desk Analyst - Tier 2 (SDA II) will provide telephone/live technical support to end users utilizing Windows 7 clients in a Windows networked environment. The SDA II will be responsible for providing technical support on software and hardware Incidents offered via telephone call to the Service Desk line and through Incidents submitted to the Service Desk portal. The SDA II will handle escalated Incidents from Tier I Analysts (SDA), and will thoroughly investigate assigned Incidents toward resolution; or for vertical escalation to SMEs (Subject Matter Experts) and Senior Analysts; or for horizontal escalation to other IT departments. The SDA II will help provide quality assurance for the timely and successful resolution of technical support Incidents by following up with end users and soliciting feedback. Key Responsibilities (other duties may be assigned): Answers the Service Desk line in a courteous, friendly, and helpful manner in accordance with management standards; verifies proper queue coverage before leaving their phone; and answers company mobile in accordance with IT standards Addresses, documents, and works Incidents assigned to Service Desk Team or Self in the Service Desk Management application Ensures Work Stoppage and VIP Incidents are properly submitted into the Service Desk Management application Submits a Service Desk report to Supervisors at the end of each week Escalates Incidents in a proper manner, including Critical Incident Management Uses any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills and serve as a Mentor to Peers in areas of expertise (Subject Matter Expert) Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility Professional Experience/Qualifications: Education Associate’s Degree in IT or related field required Experience The applicant must have past experience working and troubleshooting Microsoft Office suites, Microsoft Outlook for email, and Microsoft Windows 7. Relevant experience must include: Working with Active Directory Users and Computers in an Enterprise environment Good understanding of Network structure Working with remote domain users and Virtual Private Networking Experience troubleshooting and replacing PC hardware in an large office or enterprise environment Successful candidates will demonstrate effective communication, time-management, and interpersonal skills. Work Environment: The noise level in the work environment is usually moderate as the employee works in an office environment, in an individual work station, using telephone and computer. Employee is required to work evenings and weekends as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace. PRA Group, Inc. Norfolk VA

Jr. Enterprise Service Desk Specialist

Expired Job

Softworld, Inc.