JPC 5535 - Itsm Process Lead

Prolim Global Atlanta , GA 30301

Posted 2 months ago


PROLIM( is currently seeking a Trainer and Documentation Specialist for location Atlanta, GA for one of our top client.

Job Description:

Deliver training courses for new and existing content managers on Drupal CMS and Siteimprove.

Learn the ins and outs of creating and managing content on the Drupal platform.

Understand and learn existing content developed for workshops and trainings to be capable of leading those trainings.

Develop new training content to address any gaps identified in training opportunities.

Manage all online training documentation ensuring it stays updated and relevant, providing the most accurate information to users.

Strategically plan training courses and schedule courses throughout the year to ensure trainings are offered on a consistent basis.

Ensure the DSGa site is updated with upcoming training opportunities and registration is available.

Show understanding and empathy while assisting the Support Lead to help technical or content-related questions from content managers.

Provide feedback on training opportunities and offer suggestions on ways DSGa can better serve agency content managers to improve soft skills and technical skills.

Help agencies understand changes between Drupal 7 and Drupal 8 by providing additional one-on-one training or group trainings, as needed.

Be comfortable leading and speaking in front of small to medium-size groups.

Required Skills / Experience:

The ideal candidate must be self-motivated with a proven track record in customer requirements gathering and documentation. Candidate must be organized and analytical, adept at working in a team environment, able to implement a project schedule, and be able to handle multiple priorities in a fast moving environment.

3+ years of experience in training and documentation management.

Knowledge of web-based content management systems, with a background in Drupal 8 preferred.

Knowledge of site performance tools -- such as Siteimprove -- to monitor quality assurance, accessibility, and analytics.

Knowledge of industry best practices for the web.

Ability to assess and evaluate learning outcomes.

Proven experience participating in large projects with cross functional content, design, and development teams.

Strong presentation skills.

Strong self-motivation skills.

Strong team player with significant collaborative work experience.

Excellent communication, interpersonal, and analytical skills including the ability to present content concepts clearly and persuasively to colleagues, partners, stakeholders, and especially to senior executives.

A portfolio demonstrating your ability to research, write, and gauge the impact of your contribution.

Referred Qualifications:

Familiarity with JIRA or similar product management tools.

Familiarity with leading online training delivery platforms.

Certification from accreditation body, such as the American Society for Training & Developmen


PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

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JPC 5535 - Itsm Process Lead

Prolim Global