Jpmorgan Chase & Co. San Antonio , TX 78245
Posted 5 days ago
JobID: 210534739
Category: Process Management
JobSchedule: Full time
Posted Date: 2024-07-02T19:13:17+00:00
JobShift:
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The Wealth Management Operations service center is responsible for meeting the day-to-day service needs for the Chase Wealth Management Advisor and Client Service Centers as well as the Private Bank and J.P. Morgan Securities no-advice desks.
As a member of the JP Morgan Wealth Management Service & Administration Training & Talent Development team, the Associate Developer & Facilitator professional is responsible for all training and knowledge management needs for the group.
This position is responsible for the design, development, implementation, and performance support of JPMWM S&A learning initiatives. This position partners closely with management and subject matter experts to provide high quality customized training solutions and course development. The primary initial function of this position will be in relation to the launch, execution, and maintenance of Excellerate.
Responsibilities
Utilize learning industry software to build interactive and robust courses in a variety of formats including virtual, e-learning, telepresence, and classroom
Use storyboards, graphics, audio and video files, interactivity, and animations to construct courseware
Facilitates and manages skill enhancement and initiative-specific training programs with audiences ranging from individual contributors to managers
Conduct needs assessments with internal clients to identify performance gaps and implement solutions tailored to the stakeholders' training requirements through focus groups, workshops, surveys, and individual interviews
Design and maintain new hire, skill enhancement and initiative-specific training programs
Manage multiple training program development projects ranging up to high complexity/high impact
Coordinate training sessions with internal business partners, includes details such as location, logistics, set-up, and materials
Coordinate logistics of pre and post training implementation
Participate and lead project teams whose outcomes have significant impact to business results
Responsible for LMS administration including adding courses to database, managing attendance, performing evaluations
Examine course feedback and metrics to assess training participation, effectiveness, and ensure that appropriate outcomes/improvements have been attained
Skills/Qualifications Required
Previous experience in talent development or training
Previous JPMWM Service Center experience
Series 7 License
Prior project management experience
Strong Microsoft Office skills
Demonstrates excellent facilitation, oral and written communication skills
Strong instructional design and development skills
Facilitation or presentation experience
Strong organizational skills
Ability to work independently and manage multiple priorities and responsibilities
Capability to effectively interact at all levels in the organization
Exceptional problem-solving and decision-making skills
Some travel required
Skills/Qualifications Preferred
Experience with Learning Management Systems
Proficiency with course development software such as Adobe Captivate and Articulate Storyline
Prior experience in media editing software including Adobe Photoshop, Adobe Illustrator, and Adobe Audition
Jpmorgan Chase & Co.
Posted 5 days ago
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