Journey Technician

Wagner International LLC Albuquerque , NM 87102

Posted 3 months ago

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Journey Technician in our Power Systems department in Albuquerque, NM.

Under minimal supervision, the Journey Technician is responsible for the diagnosis, repair, reconditioning, overhaul and maintenance of customer and company heavy equipment and components in a manner that reflects the company's vision of working as "One Professional Team." Depending on location and assignment, will be responsible for some or all of the functions and duties listed below



  • Prepares accurate and complete service reports and turns them in on time

  • Prepares inspection and appraisal reports

  • Correctly charges work to appropriate work order segments


  • Communicates effectively with Service Writer, Shop Coordinators and Shop Managers to ensure problems, nature of repair, and status of repairs are understood and followed up on


  • Diagnoses and troubleshoots machine and engine malfunctions and failures

  • Analyzes customer repair and maintenance requirements

  • Keeps up to date with developments in tooling, technologies and systems

  • Uses safe working practices and follow all company safety requirements

  • Maintains a clean and organized work area

  • Performs maintenance activities on new and rebuilt/repaired equipment

  • Makes recommendations as to repairs meeting warranty criteria

  • Makes parts replacement decisions assuring optimum economic reusability


  • Provides direction, training, mentoring and guidance to assigned service technicians


Minimum Education Required:

  • High School Diploma or GED
  • Graduation from an accredited technical school in diesel engine or earthmoving repair preferred

Minimum Experience Required:

  • 5+ years technical/mechanical experience in heavy equipment, engine or electric power generation system repair
  • 1-3 years Administrative/Clerical Experience
  • 3-5 years Customer Service Experience

Required Skills and Competencies:

  • Data Entry

  • Telephone Skills

  • Safety Knowledge

  • Reading/Writing Skills

  • Reasoning Skills

  • Organizational Skills

  • Communication Skills

  • Math Skills

  • Product Knowledge

Other Relevant Information: Other duties as assigned by manager

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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Journey Technician

Wagner International LLC