Job File Coordinator And Customer Care Specialist

Benefits: 401(k) 401(k) matching Opportunity for advancement Paid time off SERVPRO of Montrose / Telluride is hiring a Job File Coordinator and Customer Care Specialist. Job Description In this position, you will be joining a team of caring and conscientious first responders who are performing the vital service of helping the people of Montrose County and beyond recover their homes and businesses after a water, fire, mold, or trauma scene emergency.

SERVPRO of Montrose/Telluride is the premier Montrose County property damage restoration provider. You will be responsible for receiving calls from prospective customers, making them our customers, tracking all of the details of each customer's job on our systems, and communicating them to your teammates. You will electronically prepare each job file for an insurance audit process and billing.

This requires a rare combination of skills: a high orientation to detail while being an excellent communicator. You will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized, and have outstanding customer service skills, you could thrive in this environment Job Skills and Requirments High attention to detail, efficiency, and accuracy Ability to interact and communicate with team members and customers in a positive and respectful manner Comfortable with a variety of electronic systems for:

Communicating with customers and teammates Gathering and entering job information per customer's insurance program requirements Ability to switch from one task to another with ease Good follow-through Problem-solver (analytical skills) High school diploma/GED (preferred) Minimum of 5 years working in an office environment Restoration or construction industry experience is a plus Bi-lingual / Spanish is a plus Hours 7:30 am to 4:30 pm, Monday through Friday Benefits SERVPRO of Montrose/Telluride offers: Competitive compensation - $20/hour 401k with matching Paid vacation Optional Trailhead Clinics® basic medical care plan Opportunities for advancement Excellent training and professional development with systems and industry certifications that are highly transferable Learn and grow with a dynamic and rapidly expanding company Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.

SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.

SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.