Jo-Ann Fabrics Knoxville , TN 37902
Are you a high school student, ages 16-17, looking for a flexible work schedule around school and extracurricular activities? Then JOANN is the place for you!
As a JOANN Junior Team Member you can enjoy a flexible schedule, team member discount, and the opportunity to inspire creativity in ourselves and our customers. Collaboration and teamwork are the hallmarks to success at our company. By joining JOANN you will have firsthand experience in working with the team to accomplish a variety of retail responsibilities that creates a friendly and welcoming environment in our stores. Think about it, you have the ability to help our customers find their happy place!
The JOANN Junior Team Member responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Junior Team Members strive to drive sales through advanced product knowledge and innovative merchandising.. The Junior Team Member's role is to create an exceptional in-store experience and provide excellent customer service through direct interaction and engagement with customers. The Junior Team Member will also embody the characteristics that tie back to the duties of Brand Ambassador, Operational Excellence, Business Acumen and Inspirational Leader.
BRAND AMBASSADOR & CUSTOMER SERVICE
Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
Engages in friendly conversation with customers about their projects while serving them at the store entrance, cash register and sales floor.
Processes customer transactions at the cash register in an efficient and friendly manner with professionalism and precision.
Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events being held at the store.
Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand.
Works to minimize shrink in the store by following proper policies and procedures.
Assists other Team Members with tasks to ensure that the team exceeds expectations from Store Management.
Works with Store Management and other Team Members on projects in a friendly and professional manner.
Assists with the training of new Team Members on running the register, stocking shelves, and customer service.
Must be 16 or 17 years of age.
Preferred 1+ years of experience in a customer centric environment.
Available to work a flexible schedule, including days, evenings, weekends and holidays.