Jo Malone Stylist

RESPONSIBILITIES AND TASKS

Customer Service and Performance

Achieve the targets set by the Company as communicated by the Boutique Manager in respect of

I.P.T, AUS and mix of business.

Deliver the highest levels of service by following the Service Checklist ensuring every customer is

provided with a fragrance experience that amazes.

Ensure that at least 25% of customers experience the Tasting Bar

Ensure that at least 15% of customers served are re-booked for a follow up appointment.

Enlist customers into our CRM program, with quality data capture making sure the % targets set

by the Boutique Manager & Sales & Education Executive are met.

Adhere to the Jo Malone London Three Steps of Service at all times.

Events

Ensure personal sales from events account for 10% of the total yearly business.

Execute events according to Guidelines as directed by the Boutique Manager, Assistant Manager,

Senior Stylist, Sales & Education Executive, Education Executive or Education Ambassador.

Strive to achieve and exceed targets set for each event.

Stock

Assist daily in the replenishment of stock and hygiene supplies and maintain appropriate levels

throughout the day.

Assist in the proper rotation of stock.

Ensure that the stock room is kept tidy and highlight any discrepancies or issues to the Boutique

Manager.

Communicate low on stock and out of stock products to the Boutique Manager.

Maintain Work Environment

Actively participate in cleaning display units, tools and testers throughout the day, and more

thoroughly at night to prepare for the next day's business.

Maintain a clean and organized work area. Clean as you go.

Clean and manage the Tasting Bar and hot towel warmers.

Ensure enough towels and hot water are always available.

Maintain the Discovery Table and Tasting Bar keeping with visual merchandising guidelines.

Replace missing, finished or damaged products and equipment once authorized by a Manager.

Maintain correct placement and condition of merchandise on counters, shelves, in stock rooms

and all stock holding areas.

Inform management of any store maintenance or Health and Safety issues, potential hazards

or accidents.

Team Work

Undertake specific tasks as given by the Manager including administrative paperwork and

Jo Malone London Services.

Work in conjunction with team members and the Manager to ensure the efficient running of the store.

Develop strong working relationships with colleagues.

Be punctual and manage time at work effectively.

Keep informed about products, company information and store information.

Actively participate in store focuses, events and new product launches.

Work with the Sales & Education team to achieve Service Certifications.

Attend and actively participate in training sessions provided by the Company.

Administration

Assist with inventory counts.

Take bookings for Jo Malone London Services.

Adhere to correct security procedures regarding handling of cash and assets.

Follow company procedure for requesting annual leave and absences.

Follow agreed Security Protocols to ensure a safe working environment is fostered by all employees.

Image

Maintain personal grooming to the standards as set by the Company in the Grooming Guidelines.

Only Jo Malone London fragrance products are to be worn during working hours.

Maintain hygiene and image in the Boutique by cleaning counters, tester stands and displays.

Any other duties as specified by the Boutique Manager, Assistant Manager, Senior Stylist and the

head office team.