J&M Store Manager

Johnston & Murphy Myrtle Beach , SC 29572

Posted 7 days ago

At Johnston & Murphy we believe that attributes are as important as experience and that who you are is as important as what you know. We believe that it's the intangibles that make people and organizations special. Towards that end we have created a culture around an attributes based people model called P.R.I.D. E.

Key Responsibilities of a Store Manager

Passion Personally dedicated to being the best; conveys enthusiasm for the organization with a "can do" attitude; never gives up.

  • Consistently meet deadlines

  • Use J&M sales tools to implement and obtain sales objectives

  • Utilize all available resources to improve performance and to further educate yourself and your sales team

Represents the Brand Acts as an ambassador for the brand to the outside world; creates a store environment representative of a premium brand; adheres to an appropriate and effective set of core values.

  • Effectively Network and Recruit

  • Interview and hire personnel using the PRIDE model

  • Implement visual guidelines, window changes and maintain store appearance

  • Adhere to personal presentation guidelines

  • Consistently deliver World Class Service and use proper phone etiquette

Interpersonal Skills Effective communicator within the organization; builds lasting and productive relationships with co-workers.

  • Build lasting and productive relationships within the organization

  • Implement, utilize and certify team in all training programs

  • Effective communication skills

  • Coach and counsel performance to achieve company standards

  • Implement and adhere to all company policies and procedures

  • Create and administer PRIDE Performance Plans and Evaluations

Delivers Results Achieves financial goals; manages profitability through personal and team performance; executes company priorities.

  • Meet and exceed sales plans, both store and personal

  • Meet and exceed sales metrics, both store and personal

  • Protect company assets including accurate inventory and cash management

  • Create and maintain weekly work schedules to utilize talent and maximize sales

Edge Can effectively initiate and manage change; makes good decisions based on analysis and knowledge; conveys sense of urgency and moves issues to closure.

Ability to:

  • Manage ALL performance, from exceptional to deficient

  • Identify trends through shopping the competition and other trend resources

  • Effectively use all merchandise reports to analyze, identify and communicate merchandising needs to maximize your business

  • Partner with HR to move issues to closure

Requirements

  • Prior management experience in retail environment preferred.

  • Ability to multi-task in a fast-paced environment.

  • Excellent interpersonal and customer service skills.

  • Effective communication skills.

  • Professional appearance.

  • Willingness to learn.

  • Stable prior employment history.

The successful candidate will work a retail schedule, including evenings, weekends, and holidays as required. The candidate must adapt quickly to the competitive environment of retail sales.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager

Ross Stores, Inc

Posted Yesterday

VIEW JOBS 3/21/2019 12:00:00 AM 2019-06-19T00:00 GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met ESSENTIAL FUNCTIONS: * General Operating Requirements * Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. * Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. * Communicates any variances to Company standards to the Store Manager. * Ensures proper scheduling of Associates to meet business objectives. * Ensures compliance with all State, Local and Federal regulations. * Accepts special assignments as directed by Leadership. * Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. * Organizational Development * Assists in recruiting, hiring, training and developing non-exempt Associates. * Ensures compliance of Ross personnel policies and procedures. * Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. * Expense Control * Assists in the management of and continuous monitoring of actual expenditures to be within budget. * Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. * Maintaining a Safe & Secure Environment * Understands that safety is the number one priority and practices safe behaviors in everything they do. * Ensures all Associates understand and can execute emergency operating procedures. * Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. * Assists in the facilitation of monthly safety meetings. * Customer Service * Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. * Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. * Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. * Personal and Store Brand * Represents and supports the Company brand at all times. * Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. * Manages Store to ensure a clean, neat, easy to shop environment. * Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. * Merchandise Processing and In-Store Marketing * Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. * Ensures merchandise is presented and organized according to Company merchandising guidelines. * Urgently manages merchandise processing to the sales floor within the expected Company timeframe. * Loss Prevention * Assists with training Associates on Loss Prevention awareness and Store shortage goals. * As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. * Safeguards confidential information, cash and credit card information and merchandise. * Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. * Assists in leading the annual inventory process including preparation and execution of inventory guidelines. * Monitors mark-out-of-stock policy to ensure proper administration. * Ensures Public View Monitor (PVM) system is maintained properly. COMPETENCIES: * Customer Focus * Motivating Others * Drive for Results * Conflict Management * Managing and Measuring Work * Communication * Hiring and Staffing * Organizing QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: * Two or more years of Store or Assistant Store Manager experience in a retail environment. * Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels. * Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion. * Ability to set priorities and exercise independent judgment. * Maintain high quality of Customer service. * Fluency in English. * Ability to work evenings and weekends. * Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: * Ability to use all Store equipment, including PDTs, registers and PC as required. * Ability to spend up to 100% of working time standing, walking, and moving around the Store. * Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. * Ability to occasionally push, pull and lift more than 25 lbs. * Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. * Certain assignments may require other qualifications and skills SUPERVISORY RESPONSIBILITIES: Direct supervision of all non-exempt Associates. '170803 Ross Stores, Inc Myrtle Beach SC

J&M Store Manager

Johnston & Murphy