JM Lexus Retail Loaner Agent , Service Valet

Business Title: Service Valet

Job Description and Responsibilities:

Services as a front-line representative to customers in the Service Department of the dealership that have been set up for a loaner while their vehicle is in for service.

• Meet and greet the next guest waiting for a loaner.

• Review the guest's dr. license, credit card and auto insurance for accuracy.

• Open a loaner agreement using an Ipad, review the content of the agreement, walk around the loaner and document any damages.

• Obtain signatures as required and email the guest with the executed agreement.

• Meet and greet guests as they return all loaners and process agreement on the iPad.

• Assist and transition loaners to the production.

• Help in the loaner production area as needed.

• Check company emails assisting guests as needed.

• Always engage with customers applying the 10/20 rule.

• Assist all other support teams in the service dept. in all support areas as needed.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.