Japanese Bilingual Airlines Call Center Customer Service Associate

Job Title: Japanese bilingual Airlines Call Center Customer Service Associate

Location: Torrance, CA (onsite)

Work hour: 8 hours shift a day including weekends and holidays (8hours shift during 5:00 am - 3:00pm )

FLSA: Non-Exempt, Direct-Hire, Full-Time

Hourly Pay: $22.80/h

Qualifications:

• Able to work with above shift schedule.

• Japanese Bilingual Proficiency.

• Ability to operate company air ticket booking system efficiently.

• Telephone and email customer service skills.

• Working experience with a travel agency is a plus.

Overview:

A global airline company is looking for a customer service associate at their call center in Torrance, CA.

You will be providing a full range of customer service to incoming customers including ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.

Essential Duties include but not are limited to:

• Answers callers' inquiries regarding all aspects of their travel on the airline.

• Makes new reservations and changes existing reservations on scheduled domestic and international flights.

• Assists callers with technical website and mobile navigation needs.

• Handles callers' questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first call resolution.

• Operates within a variety of complex computerized systems to assist guests and daily operations.

• Proactively creates a positive service-oriented environment for guests.

• Performs other duties as assigned.

Benefits:

Medical, Dental, Vision, Life, Long-term disability, FSA, Paid Vacation, 401K,? and Travel Benefits.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

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