Janitorial & Food Services Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Responsibilities

Janitorial & Food Services Manager

What this job involves-

Key Responsibilities

• Oversee the Soft Services team and related vendor partner relationships by providing a seamless interface with field teams supporting the client's campus through organization, leadership, responsiveness, and creativity.

• Ensures a seamless and consistent level of service is provided at every user touchpoint.

• Establish well documented training and cross-training as needed for account team members in janitorial, food-services, hospitality functions, event management, and meetings.

• Ensure the guest/employee experience from pre- arrival to departure is enhanced through personalized responses to day-to-day requests.

• Create an employee and visitor experience that promotes values to help attract and retain talent and clients

• Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and/or reduce risk for the Client or Firm in regards to local, state, and/or federal laws and regulations by working closely with the Soft Services field team and the Client.

• Document Soft Services processes and ensure appropriate processes are followed across the portfolio.

• Manage, coordinate, and execute services, reporting, audits, cost savings, small projects, centralized initiatives, and associated Client relationships

• Ensure vendor management routines and Service Level Agreements are met and work is completed satisfactorily for the Client.

• Develop and execute appropriate reporting routines to support platform, region, account, and/or Client goals and objectives.

• Assist in Platform Compliance/Operations audit(s) as applicable.

• In consultation and collaboration with Soft Services team members and staff, oversee the operation, staffing, performance and development of the service delivery staff and field team processes. This includes janitorial functions and food services.

• Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration.

• Performs additional job duties, as requested.

• Perform the Services after normal business hours and during weekends as necessary or appropriate to provide, perform and deliver the Services, or as reasonably requested by Client.

• Participate in Employee training programs to improve skill levels and competencies.

• Manage workload in EAMS or GetService as requested.

• Comply with all state and local regulations, safety requirements in the Playbooks and with industry safety benchmarks and best practices.

Qualifications

• A minimum of 5 years prior experience in hospitality, tourism, events, operations, property management, or c- suite, client facing Facilities Management experience.

• Proficiency in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access).

• Previous people management experience required.

• Must be detail oriented, organized, flexible, and willing to assume new projects

• Strong strategic and analytical thinking

• Proven track record of excellent internal and external customer service

• Confident, friendly and engaging.

• Customer focused mentality with a passion for hospitality.

• Excellent verbal and written communication skills with the ability to communicate professionally in a clear and concise manner.

• Strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment.

• High degree of innovation and independence and the ability to work with minimal supervision

• SME in people management, decision-making, root cause analysis, inspections and audit readiness, communication, management of planning/scheduling and assignment, drive overall improvement of productivity.

• Ensure consistent business support is compliant with service level agreement and ensure achievement of Key Performance Indicators.

Safety

• Identify risks to client facilities and eliminate downtime.

• Implementation and management of the computerized maintenance management systems in accordance with JLL and client expectations.

• Responsible for the adherence and compliance with all JLL work practices.

• Administer compliance with and reporting of applicable environmental health and safety programs

Training

• Develop training programs based on needs gathered through skills assessments and safety requirements

• Administer technical skills assessments and technical training program of soft-services facilities personnel

NOTE: Hospitality mindset is an essential component of workplace experience for our client. Candidates must possess the ability to work in a team environment, possess excellent communication skills, be able to multitask, have attention to detail, and have the ability to problem-solve.

Location:

On-site -Kalamazoo, MI

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.