Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.
SUMMARY: The Day Porter will ensure an overall cleanliness and attractiveness of the amenity buildings and common areas for Trilogy as well as to participate in the setup and take down preparation for scheduled events. This position is also responsible for responding to requests for assistance in a professional, enthusiastic, courteous, and timely manner in order to meet required standards.
Essential Duties and Responsibilities:
Work with the Activities Director in maintaining the resort standard of cleanliness and presentation of the facilities.
Work with the Activities Director and the Event Setup Coordinator for preparation and cleanup of rooms for scheduled events.
To be available to tube information to assigned areas within the Community.
Complete daily the morning, evening, or general check lists that outline a wide range of assigned tasks including specific responsibilities in each area of the facilities, including, but not limited to the following:
Keep all entrances free of debris such as paper and cigarette butts.
Monitor appropriate levels of water in building water features and report problems to the Activities Director.
Daily inspect and if need be, vacuum, dust and organize individual rooms in the amenity buildings.
Keep all entry doors, windows and mirrors clean and smudge free.
Replace light bulbs when appropriate.
Keep bathrooms and locker rooms clean, stocked and free from standing water.
Keep pool decks, sidewalks free from standing water and debris.
Use caution or closed signs when cleaning wet areas.
Report any safety concerns, suggestions or other pertinent information to the Activities Director.
Be up-to-date with association rules and regulations and safety practices in order to assist with compliance.
Advise the Activities Director when a work order is required.
Attend all staff meetings. Perform other pertinent duties as assigned.
High School degree or equivalent
Must have basic computer skills, and ability to communicate by email
Must be able to lift/move up to 50 lbs.
Minimum of two years' experience in custodial or maintenance position a plus
Previous experience in working in the hospitality industry preferred, but not required
Previous experience working in a homeowner association preferred, but not required
Customer service orientation Productivity: good attendance, few errors or repetition, good work quantity and quality, positive contributor; ability to work successfully in a team environment, strong people skills required, works well with others
Innovation: contributes ideas, helps resolve problems, looks for and develops cost savings measures, and develops new procedures and methods
Honesty: being truthful and trustworthy, doing what needs to be done and what is right, being fair and objective, having personal integrity and treating others in a mature, responsible manner
Loyalty: having commitment toward the goals of the organization, the nature of the business, respecting its efforts, defending its good name, giving the job the best effort and sincerity
Excellent eye for detail as it relates to presentation and cleanliness
Initiative: ability to think, work and make decisions based on sound judgment.
Excellent written and verbal communications skills
Must possess a strong internal/external customer service orientation/commitment
Excellent time management, organizational and follow-up skills Ability to manage competing priorities and assignments
Must be comfortable working in a fast paced environment where continuous improvement is expected
Must be able to consistently achieve high work standards Flexibility and adaptability to rapid change
Physical Demand/Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by a Day Porter to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Day Porter is frequently required to walk and stand. The associate must be able to lift and/or move up to approximately 50 pounds.