Portola Hotel & Spa Monterey , CA 93942
Posted 5 days ago
JOB DESCRIPTION
POSITION TITLE:
Jacks Bartender
DEPARTMENT:
Jacks Monterey
REPORTS TO:
Restaurant Manager
DIVISION:
Food & Beverage
EXEMPT OR NON-EXEMPT:
Non-Exempt
JOB DESCRIPTION:
The Jacks Monterey Bartenders are responsible for serving food and beverages to guests in a friendly, courteous, and professional manner while adhering to all health regulations and local liquor laws. Ensures exceptional guest service and creates an inviting atmosphere. Follows Portola Hotel and Spa's brand standards of quality to ensure guest satisfaction.
THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:
Responsible for serving drinks to guests following standard recipes, policies and procedures
Responsible for serving guests while complying with a sequence of customer service standards to positively impact the guests' experience
Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
Recommend certain dishes, identify ingredients and explain how various items on the menu are prepared
Responsible for completing an accurate opening and closing inventory of product
Assure that all equipment is operable and clean
Responsible for arranging bottles to make and maintain an attractive display behind the bar
Responsible for checking identification of guests in order to verify age requirements for purchase of alcohol
Maintain cleanliness of bar and lobby tables utilizing sanitation procedures
Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
Maintain sanitation, health and safety standards in work areas
Responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary
Comply with the Company's standards of conduct
Complete food and beverage knowledge and be able to communicate in detail to guests
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.
The Ideal Candidate will:
Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.
ADDITIONAL RESPONSIBILITES:
Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.
EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:
High School Diploma or equivalent
California Food Handlers / ServSafe and Certification
State approved RSB Certification Alcohol management
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
Detail oriented and comfortable working in a fast-paced environment
Ability to solve problems quickly.
Basic computer and phone skills.
PREVIOUS EXPERIENCED REQUIRED:
Minimum 6-months of Food & Beverage experience required; hospitality experience preferred.
ACTIVITY SUMMARY
Never
Occasionally
Frequently
Constantly
Sitting
☒
☐
☐
☐
Standing
☐
☐
☐
☒
Walking
☐
☐
☐
☒
Crawling
☒
☐
☐
☐
Bending Over
☐
☐
☐
☒
Reaching Overhead
☐
☐
☐
☒
Balancing
☒
☐
☐
☐
Pushing/Pulling
☐
☐
☒
☐
Lifting/Carrying
10 lbs. or less
☐
☐
☐
☒
20 to 50 lbs.
☐
☐
☒
☐
Over 50 lbs.
☐
☒
☐
☐
Skin/Hands in Water
☐
☐
☐
☒
Exposure to Chemicals
☐
☐
☒
☐
Foot Controls Used
☒
☐
☐
☐
Repetitive Hand Use
☐
☐
☐
☒
Firm Grasping Required
☐
☐
☐
☒
OTHER REQUIREMENTS
Select Yes or No
Driving Vehicles/Equipment
No
Operating Equipment/Machinery
No
Exposure to Dusts, Gas, Fumes
Yes
Exposure to Hazardous Materials
Yes
Possible Exposure to Blood/Body
No
Fluids
Exposure to High Noise Levels
Yes
Walking on Uneven Ground
Yes
Exposure to Marked Changes In
Yes
Temperature
Use of Safety Equipment (Glasses,
No
Ear Plugs, Etc.)
Hearing Impairment Acceptable
No
Color Vision Impairment
Yes
Acceptable
Color Vision at 20 inches or less
Yes
Required
Clear Vision at 20 feet or more
Yes
Required
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job, based on business necessity.
Portola Hotel & Spa