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IVR Business Analyst

Expired Job

Wells Fargo Long Beach , CA 90801

Posted 4 months ago

Hope you doing great

IVR Business Analyst
Client -- Molina Healthcare
Pay Rate : $45/hr W2
Location : Long Beach, CA
GC & Citizen

Major health care organization in Long Beach has a 6 Month+ contract position open for an IVR Business Analyst.

Job Responsibilities:
Gather requirements for future IVR enhancements and upgrades
Work with IT to build new IVR

Job Requirements:
Minimum 7 years of experience as a Business Analyst
Minimum 3 years of experience with IVR projects
Understand current IVR, how to standardize the IVR across multiple Call Centers
Must understand Containment; IVR Containment Rate, IVR Containment Rate Benchmarks; -
Essentially, they should understand how to contain calls (the IVR should handle the call) to reduce cost
Must understand call flow, inbound call routing, and outbound call routing
Understand governance and impacts of doing particular enhancements
Worked on a project to set up a new call center, understand a call tree
Able to manage process through design, development, and testing
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IVR Business Analyst

Expired Job

Wells Fargo