It/Telecommunications Help Desk Coordinator

About Us

Georgia Southwestern State University is a state university serving a diverse population of students, offering a range of strong undergraduate and graduate programs in a vibrant learning environment. The University is a collegial community that values collaboration and community engagement with an emphasis on faculty, staff, and student interactions. An active student body and state-of-the-art amenities enhance the learning experience on a visually appealing campus located in historic Americus, Georgia.

Georgia Southwestern State University aspires to be an engaged, progressive, and inclusive university that serves as a vibrant center of learning, culture, and economic development for Southwest Georgia and beyond.

Job Summary

This is a technical position in the Information and Instructional Technology Department serving as the initial point of contact with the computer system end-users.

Responsibilities

This position receives technical support calls and tickets, attempts to resolve those issues using established knowledge base and provides help desk support for Microsoft Teams, Microsoft Office, Email, the myGSW campus portal, and other applications. The IT Coordinator serves as the Campus Telecommunications Officer, communicating Microsoft Teams Voice telephone support needs with end-users, Microsoft and GSW¿s Senior System Administrator. This position also performs departmental duties including purchase orders, invoices, inventories, internal requisition, and related work as required.

Required Qualifications

• Thorough knowledge of the principles and concepts involved in the optimization of job scheduling
• Proficiency in Microsoft Office, Email, Windows OS, and Internet
• The ability to learn, operate, and manage GSW's Microsoft Teams Voice communication environment.
• Four years general office support experience
• The ability to establish and maintain effective working relationships with others
• Excellent oral communications and problem-solving skills
• High school diploma or equivalent required, 2-year technical diploma or equivalent college coursework preferred

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu.

For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.

Equal Employment Opportunity

Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.

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