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Itsm Technical Project Lead

Expired Job

Orgspire Vacaville , CA 95687

Posted 4 months ago

Job Title: ITSM Technical Project Lead
Location: Vacaville, CA
Duration: 6 Months+
Position Type: Contract

LOCAL candidates strongly preferred: Face-to-Face interview is MUST


Complex java-scripting in a ServiceNow environment (not "standard" java script)
Creating, modifying complex ServiceNow Dashboards & Reports
Advanced development and configuration skills in ServiceNow's IT operations management application modules including Incident, Change, Problem, Vulnerability, Configuration, Software/Hardware Asset, Security Incident Response, GRC (governance, risk, and compliance), and Knowledge
o GUI design
o Database design
o Workflow design
Development of systems integrations between the Vacavilleplatform and security / vulnerability penetration testing systems, such as Tenable Security Center or Quaalus
Configuration and scripting of linkage between Vulnerability records (VIT's) and CMDB-CI records
Configuration and customization of ServiceNow Discovery (Discovery probes and sensors or "patterns")
Configuration of ServiceNow CMDB (configuration management database)


Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments providing options while solving business process and technical challenges during project delivery
Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
A minimum 3 years proven experience as a key technical resource leading the development and implementation of ServiceNow ITSM solutions in a minimum of five of the following applications: Incident, Problem, Change, Release, SDLC, Vulnerability, Security Incident, Knowledge, Asset (hardware/software), Governance-Risk-and-Compliance, and Configuration management.
A minimum 5 years experience in working on the ServiceNow Platform
A minimum 3 years proven experience with Web Technologies (such as XML, HTML, JavaScript, Web Services, JSON, Angular JS, etc.) and of working in a SaaS environment
Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
Active listener, respecting others' point of view and takes ownership of contributing the required input
Strong communication skills (written, verbal, interpersonal, and presentational)
Demonstrated customer centric attitude, interpersonal skills, and ability to deal with cultural diversity
Is committed to customer satisfaction and ensures that actions contribute towards a positive experience by the customer.
A minimum 3 years' experience in Software Design, Development, Analysis, Testing, and Implementation in ServiceNow platform as both Developer and Administrator
Proven expertise on the creation of workflows for Service Catalog items in ServiceNow
Experience scripting on Service Catalog/Email Template/Workflow script
Experience in Inbound Email Integration and creating Outbound Email Notifications using Email Templates in ServiceNow
Experience in the operation and use of ServiceNow's Discovery tool
Experience in customizing Discovery probes and sensors used by the Discovery tool

Awareness of Networking and Security technologies, such as: SIEM, IDS /IPS, vulnerability management, end-point protection, breach detection, and threat management. (Preferred)
Awareness of various attack vectors and intrusion methodologies: DDoS, malware, phishing, brute force, APT, etc. (Preferred)
Awareness of security and GRC frameworks like NIST 800-61, ISO27035, SANS, STIX/TAXII, OpenIOC, COBIT, UCF, ISACA, etc. (Preferred)

3+ years working in the ITSM or IT services/consulting industry In 3 or more of the following IT support functions:
IT Service Desk
Incident Management Operations
Problem Management Operations
Change Management Operations
Security Operations
Configuration Management Operations
Release Management Operations
SDLC / SCRUM / Application Development (Creation and delivery of solutions for customers).

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Itsm Technical Project Lead

Expired Job