FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The IT Service Manager will have the overall accountability for the definition and execution of ITIL Processes across the Global Technical Services organization.
What You will contribute
Provide the continuous improvement and evolution of the processes themselves, as well as execution of the Process (directly perform or delegate responsibilities).
Ensure operating the defined and agreed process, ensuring it interfaces with all other relevant processes, reviewing the effectiveness and efficiency of the process, performing process audits and managing the process improvement cycle.
Enforces and reports upon on the compliance to the defined process.
Sponsor the communication campaign to promote awareness and acceptance, encompassing all ITIL processes employed within FICO and GTS.
Manage, monitor, review and update all procedural documentation, work instructions and standard operating procedures.
What We Are Seeking
Proven experience defining Critical Success Factors and Key Performance Indicators (KPIs)
Experienced with performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process.
Ability to interface with other processes and/or business functions to ensure they are able to leverage the benefits provided by the Service Management processes.
Experienced with defining and improving the audit process; Monitor and review the execution of periodic audits.
ITIL Certification (Highly Preferred)
Our Offer to You
A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make a difference by leveraging your unique strengths.
Highly competitive compensation and rewards.
Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.
FICO makes a real difference in the way businesses operate worldwide:
Credit Scoring 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
Fraud Detection and Security 2.6+ billion payment cards globally are protected by FICO fraud systems.
Lending 3/4 of US mortgages are approved using the FICO Score.
Anti-Money Laundering our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing
Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We support many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.
Our success is dependent on really talented people just like you who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfill your potential at www.fico.com/Careers
FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we're proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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