Itsm Patch Coordinator II - San Antonio, TX

Unitedhealth Group Inc. San Antonio , TX 78245

Posted 5 days ago

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Positions in this function create and deliver high quality system solutions for our applications, products and services across all technology functions. They consult with users and technology specialists to define business processes and the information systems for supporting those processes.

Individuals in these roles may perform analysis and also serve as business liaisons to understand and refine business requirements. They provide technical support in developing systems that are cost effective and meet users. This function works to create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. Roles may support both current system improvements and maintenance along with new system development.

Primary Responsibilities:

  • Serve as primary IT resource for small to medium - size projects

  • Work with business segments to better define project requirements for development and implementation

  • Translate requirements into technical specifications

  • Work with developers to get projects developed and implemented

  • Facilitate Joint Application Development (JAD) sessions with developers and business resources

  • Assess and interpret customer needs and requirements

  • Identify solutions to non - standard requests and problems

  • Solve moderately complex problems and /or conducts moderately complex analyses

  • Work with minimal guidance; seeks guidance on only the most complex tasks

  • Analyze and investigates

  • Provide explanations and interpretations within area of expertise

Requirements:

  • High School Diploma / GED (or higher)

  • 2 years of experience within an IT organization in a support or project management role

  • 2 years months experience working within Incident Management and Service Request Management

  • Experience working on IT projects

  • ITL experience and /or familiarity

  • Demonstrated experience and advanced skillset with Microsoft Excel (spreadsheets, etc)

Assets:

  • Bachelors Degree (or higher) in a related field of study

  • Proficiency with Microsoft Office (Including Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint and Microsoft Access: create, edit, send and save documents, spreadsheets, emails, presentations)

  • Experience creating, analyzing, and publishing IT metrics

  • Experience working in Project Management

  • Demonstrated experience working with SCCM and / or SNOW

  • Demonstrated understanding and ability to explain Data and Business Analyst tools and techniques

  • Demonstrated knowledge and experience with toolsets such as Power BI and Tableau

  • Experience briefing management on analytics / reporting, project status, and ability to speak in a manner to relay understanding to a non - technical audience, as well as the ability to explain reporting variances and methodology behind the analytics and reporting

Soft Skills:

  • Demonstrated initiative to build relationships, learn new business processes and identify opportunities

  • Self - starter

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Patch, Coordinator, Software, IT, SCCM, Snow


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Itsm Patch Coordinator II - San Antonio, TX

Unitedhealth Group Inc.