Itsm Patch Coordinator I - San Antonio, TX

Unitedhealth Group Inc. San Antonio , TX 78245

Posted 2 weeks ago

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The ITSM Patch Coordinator will be responsible for reviewing WellMed application software versions, updates, patches, and security vulnerabilities and will provide guidance on the priority and roadmap for updating the current application software environment for end - user computing devices. The Patch Coordinator will also serve as a resource for WellMed Business Application and Support groups, the Patch Coordinator will also review business application software and be available to help coordinate the work to ensure that versions, patches, and security vulnerabilities are addressed within corporate requirements.

The ITSM Patch Management Coordinator will also serve as a member of the Major Incident Management Team, providing Major Incident Management Team coverage as scheduled.

Designs ITSM work flows as directed, creating efficiencies and delivery standards for all IT Service Management stakeholders.Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Primary Responsibilities:

  • Participate with cross functional teams that contribute to the definition of the processes, standards, and methodologies, as well as their adoption and governance

  • Monitor and report on adherence to defined application software versioning, patch update, and security vulnerability remediation requirements

  • Monitor and report on End of Life for both application / software, and end - user computing hardware

  • Partner with stakeholders to ensure application software versions, updates, and security remediation vulnerability processes are understood, adhered to, and improved

  • Participate in the Major Incident Management process and manages Major Incidents when scheduled

  • Demonstrate good judgment and logic in selecting methods and techniques for obtaining solutions

  • Interact with senior internal and external personnel

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 6 months of experience within an IT organization in a support or project management role

  • 6 months of experience working within Incident Management and Service Request Management

  • Experience working on IT projects

  • ITL experience and / or familiarity

  • Demonstrated experience and skillset with Microsoft Excel (ability to create, navigate and edit spreadsheets)

Preferred Qualifications:

  • Experience creating, analyzing, and publishing IT metrics

  • Experience working in Project Management

  • Demonstrated experience working with SCCM and / or SNOW

  • Demonstrated understanding and ability to explain Data and Business Analyst tools and techniques

  • Demonstrated knowledge and experience with toolsets such as Power BI and Tableau

  • Experience briefing management on analytics / reporting, project status, and ability to speak in a manner to relay understanding to a non - technical audience, as well as the ability to explain reporting variances and methodology behind the analytics and reporting

Soft Skills:

  • Calm under pressure

  • Ability to prioritize competing demands

  • Strong team player, good analytical and problem - solving skills

  • Attention to detail

  • Excellent oral and written communication skills

  • Self - starter

  • Demonstrated initiative to build relationships, learn new business processes and identify opportunities

Technology Careers with Optum. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords IT, Power BI, Data Analyst, Tableau, ITSM Patch Coordinator


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Itsm Patch Coordinator I - San Antonio, TX

Unitedhealth Group Inc.