Itsm Engineer

Seatgeek New York City , NY 10003

Posted 2 months ago

SeatGeek leverages a modern approach to ITSM, embracing DevOps and close integration with the release-pipeline automation framework.

As our ITSM Engineer, your role will span the development, maintenance, and maturation of the processes and tools that support the ITSM functions across the organization. This position will reflect a combination of technology management, process management, the management of related tool sets, and codifying workflows within the FreshService ITSM tool.

What you'll do

  • Be responsible for our global ITSM processes, and the automation of those processes through the Freshservice ITSM suite. You'll have a strong focus on incident, change, and configuration

  • Mange close process and technology integration with the release pipeline automation framework

  • Design and optimize modern processes with a focus on speed and automation over command and control

  • Actively participate in planning and strategy discussions and help define the organization and service delivery roadmap

What you have

  • 6+ years of experience in ITSM with progressive responsibilities

  • Technical development experience in Remedy, Service Now, or FreshService (FreshService strongly preferred)

  • Experience working with API integration / development

  • ITIL V3 and DevOps experience

  • A collaborative, team-player mindset and a positive attitude

Perks:

  • A competitive base salary and equity stake in a well-funded growth stage company

  • A laid-back, fun workplace designed to facilitate collaboration and company wide events

  • $120/mo to spend on live events tickets

  • A superb benefits package that supports health/dental/vision

  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry

  • Annual subscriptions to Citibike, Spotify, and meditation services

Come Join Us!

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Data Factory Engineer

Standby Talent Staffing Services

Posted Yesterday

VIEW JOBS 11/12/2018 12:00:00 AM 2019-02-10T00:00 <div>Senior Data Factory Engineer<br /> <br /> We are a Data warehouse and BI focused team, building out an automated data delivery systems in the cloud. Our responsibilities include data acquisition; dissemination; implementing workflow pipelines using Talend like technologies, implementing ETLs, publishing reports and dashboards using Qlikview and other home grown frameworks.<br /> <br /> The Senior Data Factory Engineer will be a key member of a team building a data processing platform using Talend Data Fabric to implement and support a data factory that standardizes the data ingestion, cleaning, and integration processes for Fitch Rating. We would like this person to be proactive, forward-thinking and passionate about designing and implementing innovative ways to achieve the above goal. Candidate will partner with members of the Data Operations team to provide world-class data processing solutions that improve the efficiency and quality of data processing functions.<br /> <br /> Key responsibilities:<br /> <br /> Implement and support a data factory that standardizes the data ingestion, cleaning, data quality controls and integration processes for Fitch Rating using Talend Data Fabric.<br /> Interact with the business, Data Operations team, and SME’s to understand business requirements and implement the required processes.<br /> Work within and across agile teams to develop, test, implement, and support technical solutions for data acquisition and dissemination.<br /> <br /> 5+ years of Experience and Required Skills<br /> <br /> 5+ years of experience using ETL tools<br /> Modeling, designing and programming experience with relational and NoSQL databases (Oracle, PostgreSQL, MongoDB).<br /> Interacting with the users to gather / understand business requirements.<br /> Experience with Talend product suite required.<br /> Python, EXCEL and VBA skills highly preferred.<br /> Experience in processing data formats like JSON, XML, HTML, etc. highly preferred.<br /> Experience with Amazon Aurora and related databases a plus.<br /> Implementing REST APIs a plus.<br /> <br /> <br /> Bonus Skills & Experience<br /> <br /> AWS technologies.<br /> BI and reporting tools like QlikView and QlikSense.</div> Standby Talent Staffing Services New York City NY

Itsm Engineer

Seatgeek