Itsm Engineer

Seatgeek New York City , NY 10003

Posted 2 months ago

SeatGeek leverages a modern approach to ITSM, embracing DevOps and close integration with the release-pipeline automation framework.

As our ITSM Engineer, your role will span the development, maintenance, and maturation of the processes and tools that support the ITSM functions across the organization. This position will reflect a combination of technology management, process management, the management of related tool sets, and codifying workflows within the FreshService ITSM tool.

What you'll do

  • Be responsible for our global ITSM processes, and the automation of those processes through the Freshservice ITSM suite. You'll have a strong focus on incident, change, and configuration

  • Mange close process and technology integration with the release pipeline automation framework

  • Design and optimize modern processes with a focus on speed and automation over command and control

  • Actively participate in planning and strategy discussions and help define the organization and service delivery roadmap

What you have

  • 6+ years of experience in ITSM with progressive responsibilities

  • Technical development experience in Remedy, Service Now, or FreshService (FreshService strongly preferred)

  • Experience working with API integration / development

  • ITIL V3 and DevOps experience

  • A collaborative, team-player mindset and a positive attitude


  • A competitive base salary and equity stake in a well-funded growth stage company

  • A laid-back, fun workplace designed to facilitate collaboration and company wide events

  • $120/mo to spend on live events tickets

  • A superb benefits package that supports health/dental/vision

  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry

  • Annual subscriptions to Citibike, Spotify, and meditation services

Come Join Us!

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

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Itsm Engineer