Itsm Continuous Process Improvement Engineering Manager

Position Summary

US Service Assurance Continuous Process / Technology Improvement Managing Engineer

Through tight cross-team collaboration, drive strategic technology improvement initiatives forward within DT-US Service Assurance Organization with a focus on delivering efficiency and security at scale through predictive analytics and intelligent automation. Gain understanding of internal customer challenges toward implementing continual customer-centric Next-Gen IT Operational improvements. Through SAFe Agile practices, develop, manage, execute, and report on value-driven milestones. In summary, conduct critical analysis and drive optimization activities to streamline processes, incorporate efficiencies through technology, and drive strategic change.

Recruiting for this role ends on May 31, 2024.

Work you'll do:

• Manage different process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of IT process alternatives to drive best practices and IT transformation.

• Serve as a subject matter expert in Next-gen ITSM toward full IT Operational excellence providing expertise in data capture and analysis, infrastructure support, tool ownership and compliance toward implementing and at times establishing customer-centric best practices to drive continual efficiency gains across the organization.

• Present leaders with ideas for process improvement and provide value-driven updates on the measurement of initiatives.

• Help organize technology transformation initiatives through to completion.

• Manage technology transformation reporting; support deep dives with service areas to effectively measure and track continual initiative progress leveraging data integrations and reporting analytics best practices.

• Leverage industry knowledge and stay close to technology developments to help establish the technology roadmap for continued future improvement areas while ensuring initiatives are fully utilizing existing capabilities and available technologies.

• Performs other job-related duties as necessary.

The team

Deloitte Technology helps power Deloitte's success. Our services are the engine that drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of driving value through technology and delivering with excellence.

The Account Teams strengthens relationships between ITS, Deloitte business lines, and enabling areas and manages ITS as a business by:

• Serving as the primary point-of-contact and trusted advisor for technology needs including results, resolutions, and expectations monitoring; opportunity escalation; continuous improvement; and service excellence.

• Driving strategic alignment of technology to business priorities to maximize the value of IT investments.

• Applications

• Communications

• Cyber

• Experience Delivery

• Financial Business Management

• Portfolio Leadership

• Program Management Office

• Technology and Infrastructure

• Technology Support Services

• Security, Risk & Compliance

• Strategy and Operations

Qualifications

Required:

• Minimum of 6 years direct or related IT Process Improvement experience with a focus on scalability and efficiency through predictive analytics and intelligent automation

• Minimum of 1 year people and/or leadership experience

• Must be able to demonstrate proficiency in Next-gen IT Operations with Next-gen IT Service Management ITSM being a core component

• Ability to travel up to 10%, based on the work you do and the clients and industries/sectors you serve

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Bachelor's degree in Computer Science, Business Administration or equivalent educational or 4+ additional years of professional experience and/or qualifications.

• Proven success in developing and executing internal and external strategies for a large Technology Organizations, preferably in professional services

• Effectively translate sensitive, large-scale, complex technical details in a customer centric manner across business areas to varying levels of management, including senior-most business leaders while remaining unflustered in a fast-pace high-stakes environment

• Possess keen problem-solving skills and quantitative and analytical abilities, along with demonstrable experience using analytical concepts to drive decisions, draw conclusions, and develop actionable recommendations for leadership and other stakeholder groups

• Ability to plan and proactively manage numerous processes, people and projects simultaneously with a high level of quality/accuracy in work (i.e., detail oriented)

• Ability to work in a matrixed environment and build trusted relationships across a diverse group of stakeholders

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 179629