Itsm Business Process Consultant

The Business Process Consultant will be accountable for delivering Industry Best Practice guidance, working with customers to achieve their business outcomes in ITSM (IT Service Management), as part of an implementation team. This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement. The BPC will be accountable for working with and advising clients on managing the business change required within the client's organization. Strong interpersonal skills, a customer-focused approach, and an ability to work with cross-functional teams are required to be successful in this role.

Crossfuze is looking for a Business Process Consultant with experience in ITSM-related process and platform implementation engagements with additional experience in CSM and SPM.

• Represent all Crossfuze delivery capabilities to deliver and grow a book of business for Enterprise clients

• Maintain a utilization target of 80%

• Lead planning/discovery and process workshops and working sessions

• Drive awareness of industry trends to bring the best solutions to the table

• Define client-specific ITSM business process solutions while identifying opportunities for improvement

• Collaborate and partner with Technical Leads to translate and apply ServiceNow best practices to the client's environment

• Ensure process recommendations are prioritized against business value outcomes and meet success criteria

• Build and manage relationships with client buyers and decision-makers

• Work closely with clients to determine strategies for increased solution adoption and organizational readiness

• Stay current on the ServiceNow product roadmap and best practices

• Grow your ServiceNow expertise through continuous improvement and contribute to Crossfuze knowledge management initiatives

• Engage in ITSM practice/practice ranger meetings and contribute to service offerings, collateral development, and ITSM enablement