Itsm Administrator

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

JOB DESCRIPTION

The primary purpose of the ITSM Administrator role is to ensure the optimal delivery and management of our IT services. This position is crucial for maintaining the integrity and efficiency of our IT operations, directly impacting the effectiveness of technical support, service delivery, and overall IT service management processes.

The main responsibility of the ITSM Administrator is the successful ongoing support and enhancement of our core Service Delivery systems. This role will focus primarily on ensuring our Atlassian JIRA environment continues to function correctly without issue while also engaging with stakeholders inside and outside of technology to deliver changes and enhancements to the system.

QUALIFICATIONS, EXPERIENCE, AND SKILLS

• Degree: Bachelor's degree in Computer Science in the field of computer science or management information systems or a related discipline is preferred
• OR 5+ Years Enterprise IT Experience
• 2 years in a ITSM administration or analyst function

EXPERIENCE

• Minimum 5 Years experience working in an Enterprise IT Environment

• Minimum 2 years' experience directly supporting ITSM administration, analysis or configuration (preference to experience directly with the Atlassian suite of software)

• Strong knowledge of ITIL processes with practical experience implementing them within a large global business (Preference given to ITIL V4 certification holders)

• Technical background with a broad technical awareness of how IT solutions work together in a corporate environment.

• Experience implementing and managing a large scale ITSM solution with full metrics, reporting dashboarding and automation.

SKILLS

• Strong communication skills

• You are an exceptional listener. You communicate clearly. You're comfortable on the phone or to groups of people - at any level.

• Problem solving

• You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it.

• Detail oriented

• You pay strong attention to the details as it is one of your core qualities. You stay focussed and nothing falls through the cracks on your watch.

• Exceptional critical thinking skills; you can identify gaps in logic and underlying causes of issues. You like learning new things, and you can learn quickly.

• Strong collaborator

• You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.

• Results oriented

• You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a "can do" positive attitude

• Confidentiality

• You consider and protect the confidentiality of company data at ALL times.

• IT skills

• High level of IT knowledge, coming from a technical background, with proved knowledge in enterprise architecture and it's implementation in a service orientated environment.

• Languages

• You speak and write fluent English - additional languages are a bonus, in particular Spanish & Portuguese.

ABOUT DP WORLD

We deliver these services through an interconnected global network of 128 business units in 76 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 110,000 employees from 131 countries is committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships - with governments, shippers, traders, and other stakeholders along the global supply chain - relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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