ITS Unit Manager I

Job Summary

Are you looking for career opportunities that provide top-notch benefits including paid vacation and sick leave, parental leave, outstanding health, vision, and dental insurance, an on-site health clinic for you and your dependents, a generous retirement plan, and much more? Then bring your talents to Travis County!

Performs routine managerial work administering the daily operations and activities of a unit. Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Recommends and initiates changes in office policies and procedures. Provides technical assistance for ITS problems. Functions as liaison internally and to outside organizations for technology and processes. Works under moderate supervision, with latitude for the use of initiative and independent judgment.

Distinguishing Characteristics:

This is a job classification within the Management job family. Incumbents in this classification oversee and manage the dailyoperations of assigned agency units. This classification provides technical assistance to staff and makes decisions onissues of technology. This classification may require work in secure facilities.

Duties and Responsibilities

• Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Sets priorities on tasks. Oversees functions to ensure work is completed and objectives are met.

• Evaluates, recommends and initiates changes in office policies and procedures. Prepares reports. Assists inanalyzing operations. May assist in budget preparation. May require grant writing.

• Provides oversight and guidance to staff and makes decisions on technical issues.

• Provides quality assurance review of documents and programs used by the department.

• Provides technical assistance to department employees for hardware and software used within the department.

• Communicates with other justice organizations, software vendors, county ITS, and anyone else connected to ourdepartment through technology.

• Provides data and analysis of data for administration and to answer questions from outside our department.

• Maintains databases, compiles statistics and prepares reports related to work performed.

• Coordinates and assists with IT security, inventory tracking, case management data validation and correction, case management features enhancement, state reporting and data correction, server file management, employee email/file server/software access, website management.

• Uses presentation software to map processes within department.

• Documents ITS procedures.

• Represents the department in coordinating activities with various law enforcement governmental agencies and otheragencies. Participates in planning projects. Presents informational programs to community organizations andeducational institutions.

• Conducts staff meetings and may chair staff committees. May serve on various task forces or administrative committees as requested by Administration.

• Interviews, trains, manages, develops and evaluates employee performance. Counsels' employees as necessary to improve performance. Works collaboratively with Administration regarding personnel issues.

• Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:

Bachelor's degree in Computer science or a directly related field AND five (5) years of experience as an analyst AND one (1) year of experience in a supervisory role.

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Valid Texas Driver's License.

Applicants selected for fingerprinting will be responsible for the applicable DPS fee.

Preferred:

Experience with Corrections Software Solutions, TDCJ-CJAD processes, Travis County Criminal Justice System, and Texas Legislative procedures.

Knowledge, Skills, and Abilities:

Knowledge of:

• Management and supervisory principles, practices and techniques.

• Policies, practices, procedures and legal terminology related to court system.

• Federal, State and Local applicable laws, rules, regulations and applicable community supervision services standards and procedures.

• Standard practices in area of assignment.

• Budget preparation and office management.

• Evidence based practices within Criminal Justice.

• CSS case management system and ISYS/CSTS CJAD data system.

• Microsoft suite of software to include Word, Excel, Access, Visio, and Power point.

• Business letter writing, grammar and punctuation, and report preparation.

Skill in:

• Team Management, including team building.

• Problem-solving and decision-making.

• Process and data analysis.

• Training, supervising and reviewing the work of others.

• Both verbal and written communication.

Ability to:

• Promote a workplace culture consistent with the overall organizational mission and core values.

• Coach, mentor and direct employees in career development.

• Plan, assign, supervise and review the work of subordinates.

• Reason and make judgments and decisions.

• Work effectively and courteously under stressful circumstances.

• Manage time well, perform multiple tasks and organize diverse activities.

• Perform in a stressful environment while maintaining a professional manner.

• Research, compile, analyze, and interpret data from various systems and prepare a variety results and reports.

• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, attorneys, judges and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 10-25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, squatting to perform the essential functions. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. Subject to client and customer contact for extended periods of time.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Work Hours: Typically 8:00 AM to 5:00 PM; Monday through Friday (Days and Hours may vary)

Location: 411 W. 13th St., Austin, TX 78701

Department: CSCD Adult Probation

Criminal, Education, and Employment History Check Required.