ITS Field Technician

Bridgeport Public Schools

Human Resources Department

45 Lyon Terrace, Room 324

Bridgeport, CT 06604

INFORMATION TECHNOLOGY SERVICES JOB OPENING

ITS FIELD TECHNICIAN (TIER 2)

AFSCME 1522

SALARY: $55,000 - $65,000 / 40 HRS PER WEEK

GENERAL STATEMENT OF DUTIES:

Candidate will possess and continually demonstrate aptitude for growth in Technology Engineering Skills and Practices. Perform software, hardware and physical infrastructure/device troubleshooting and diagnostics. Deploys end user network connected devices including computing devices, printers/IP phones, etc. Loads application software, providing technical support for mission specific end user software. Ability to provide non-technical and technical end users with clear and accurate directions. Dependable, effective, well-mannered and able to work with all different types of clients (Students, Families, General BPS Staff, Teachers, Administrators, Board Members).

MAJOR RESPONSIBLITIES:

• Deployment of user and network devices:

• Windows, Mac, iPad, Android and Chrome OS computing devices

• Network devices such as Wireless Access Points, Telephony Devices & Video Cameras

• Rackmount equipment such as audio/visual equipment and networked devices

• Printers, scanners and fax machines

• Software deployment and upgrades Including:

• Operating System Images

• Software Applications and Hardware Firmware

• Install wired connections for network, audio and visual connectivity, including wire molding/cable raceways.

• Install/mount audio/video equipment such as interactive displays.

• Deployment of endpoint devices to all sites in the district.

• Ability to Install wired network connection drops with CAT5/6 termination skills required

• On-site deployment of endpoint devices to District schools and administrator offices

• Assists in maintaining inventory of all District equipment

• Support users computing and backup user computer data as needed.

• Provide on-site assistance and remote assistance to users (various District supported users)

• Process computers for recycling and data destruction

• Must be able to move and carry equipment up to 50lbs

• Perform other duties assigned by the Director of Information Technology or designee

QUALIFICATIONS:

• Associate degree required; bachelor's degree preferred in Information Technology

• CCNA, A-Plus and/or Network plus certification(s) preferred

• Minimum of 2-3 years of experience in Information Technology field

• Experience providing hardware and software support services directly to end users who may not be technically savvy

• Experience providing technology service delivery with end point user satisfaction

• Familiarity with device imaging techniques and industry standard management software including Microsoft SCCM and Intune for Endpoint.

• Familiarity with Anti-malware products such as Symantec Endpoint Protection (SEPM), Crowdstrike, Cisco AMP and Carbon Black.

• Excellent troubleshooting techniques and ability to actively ensure user uptime and needs

• Strong organizational skills with emphasis on detail and follow-up

Position Open Until Filled

This job description is not, nor is it intended to be, a complete statement of all duties, functions, responsibilities and qualifications which comprise this position.

It is the policy of the Bridgeport Board of Education not to discriminate on the basis of race, color, sex, sexual orientation, marital status, religion, age, national origin, ancestry, physical disability, present or past mental disorder, mental retardation, or learning ability, in any of its education programs, activities, or employment practices.

"The Bridgeport Board of Education is an Affirmative Action/Equal Opportunity Employer."