ITS Field Service Technician Epos

We are actively building diverse teams and welcome applications from everyone

Role: ITS Field Service Technician EPOS

Located: Field based - South and North Yorkshire

Package: Competitive salary, bonus, company vehicle and large company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

To provide Ricoh ITS customers with a professional, efficient maintenance and break-fix repair service across a broad range of EPOS (servers/tills/printers/PEDs/scanners/ switches/routers/APs) and IT equipment (PC's/laptops/printers/network devices), including back-ups, re-imaging and IMACs

• To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements

• To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties

• Management and control of vehicle/site stock, to improve first time fix levels to customers

• Manage used stock returns to ensure maximum throughput into the repair cycle

• Effectively repair customer equipment to maintain the highest levels first time fix

• Customer centricity, ensuring high levels of customer satisfaction

• Excellent knowledge of electrical/ mechanical engineering

• Good product knowledge across retail and IT hardware/images and OS

• Proven fault finding technique

• IT literate

• Excellent Interpersonal and customer handling skills

• Excellent knowledge of Company Service procedures

• Good organizational skills, with ability to multi task to meet service priorities

• Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction

• Good understanding of stock control

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible