ITS Application Analyst II / IS Care Connect

Description

Job Schedule: Full Time

Standard Hours: 40

Job Shift: Shift 1

Shift Details:

Work where every moment matters.

Every day, approximately 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.

With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Responsibilities:

• Responsible for the entirety of the Project life cycle as assigned. Inclusive of the responsibility to define and track scope, schedule, and KPIs.

• Accountable for supporting the scope, schedule, and quality of project and maintenance work within their respective team/area.

• Collaborates and consults with team lead, manager and/or director to coordinate activities.

• Understands the operational issues aligned to their product line well enough to represent our patients and colleagues.

• Analyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisions.

• Ability to leverage software to design workflows and journeys to support journey mapping and project deliverables.

• Anticipates and provides solutions to complex problems with the necessary priorities. Presents solution to operational leaders within respective team/area.

• Assists in the development and documentation of internal policies and procedures that will be used in conjunction with the product.

• Actively participates in weekly team meetings to discuss team and project related activities, issues, change, communications and updates.

• Builds effective relationships with HHC colleagues and vendors, through all the phases of projects to support completing project goals.

• Supports all project team members with application and information systems knowledge.

• Collaborates with vendor resources; plays an active role in managing the technical build, testing and migration of the system

• Contributes to testing scripts and materials and performs unit, application and integrated testing tasks.

• Documents and maintains all required system design and build documents and configures system accordingly.

• Engages the clinical and business community to ensure their voices are heard, their needs are met and they are kept informed of project progress.

• Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.

• Supports colleagues and patients as assigned, which at times may include night and weekend coverage.

• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio, Outlook, etc).

• Travel to Epic's corporate office in Madison, Wisconsin may be required

• Performs other duties as assigned.

Qualifications

Qualifications:

• Epic Mobile and Web application experience preferred

• 5+ years of Epic Application support, or other web-based applications

• Current knowledge of HealthCare ITS standards and processes

• Strong analytical and technical skill set

• Ability to build and maintain key relationships

• Open to dynamic personal and professional growth

• Associates degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment required

• Bachelor's degree in Computer Science, Information Systems, or HealthCare area is preferred.

Essential Experience:

• Epic MyChart

• Welcome, Direct Scheduling, Open Scheduling, eCheck-in, Patient-Entered Questionnaires

• Epic Hello World and/or SMS Vendor Management

• Customer Relationship Management Software

• Mobile and Web Application Development

• Digital Design

• SaaS

Desired areas of experience:

• Additional Epic Certifications

• ECSA

• Project Management

• Interdisciplinary Partnership and Leadership

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.