Itrrt Support Assistant, IT, FT, 8:30A - 5P

Baptist Health South Florida Coral Gables , FL 33134

Posted 4 months ago

The ITRRT Coordinator provides the technical expertise required to coordinate and process IT security and hardware requests. Responsible for the quality and accuracy of all data recorded in the IT incident management system.

Responsible for coordinating, documenting and processing the required information to complete IT security forms for the creation and transfer of login-ids, security and application access. The ability to use personal judgment, multi-task, and utilize strong decision making skills is required. Responsible for carrying out requests for application password resets under the guidelines established by the CISO adhering to company policies and procedures.

Responsible for the coordination, documentation and processing of the required information for the submission of IT equipment purchases. The ability to maintain confidentiality is critical. Act as a team member on small scale projects.

Ability to work independently and efficiently to meet deadlines, promptly and professionally answer support related email, phone calls and other electronic communications. Knowledge of health care environment. Must have strong communication skills, computer skills, documentation and inventory skills, personal organization skills, and basic analytical skills. Degrees: High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.

Additional Qualifications:
Experience with Word, Excel, PowerPoint and Visio preferred.

Excellent written and verbal communication skills. Self motivated with ability to learn new concepts quickly. Excellent customer service required.

Must be extremely organized and detail oriented. Must be able to manage multiple tasks simultaneously in a demanding and complex environment. Must be able to work well under pressure in a fast paced work environment.

Computer knowledgeable highly preferred. Self motivated with the ability to learn new applications and processes. Ability to follow directions from others.

Team player attitude. Travel on demand.

Minimum Required Experience: No Experience Required

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Itrrt Support Assistant, IT, FT, 8:30A - 5P

Baptist Health South Florida