Italian Express Clerk

Hy-Vee Watertown , SD 57201

Posted 2 weeks ago

Job Title: Italian Express Clerk FLSA: Non-Exempt

Department: Italian Express Revision Date: 05/2015

General Function:

As a Italian Clerk, this position will be responsible for taking orders from customers over the telephones or counter. Orders and receives products requested by the department manager. Checks to make sure orders are correct. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director, Assistant Store Director; Managers GM, Perishables, and Store Operations, Assistant Managers, Italian Express Manager, Assistant Italian Express Manager

Direct Reports: None

Primary Duties and Responsibilities:
1.Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
2.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
3.Makes an effort to learn customers' names and to address them by name whenever possible.
4.Assists customers by: (examples include)

  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience
    5.Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
    6.Takes customer orders at the counter.
    7.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
    8.Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
    9.Reviews the status and appearance of the food for freshness.

  1. Prepares pizza toppings (green peppers, onions, etc.).
  2. Orders breads from the bakery or outside
  3. Receives product and verifies order
  4. Pre bakes (partially bakes) pizza crust for the pizza case.
  5. Ensures that an adequate supply of product is ready and on hand.
  6. Anticipates product needs for the department on a daily basis
  7. Prepares, finishes, and replenishes product as necessary.
  8. Inventories the cold case and determines what is necessary for product replacement.
  9. Runs the department registers and receives payment, makes change, etc., where applicable
  10. Removes trash in a timely manner.
  11. Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  12. Adheres to company policies and individual store guidelines.
  13. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:
1.Orders product that is requested by department manager.
2.Prepares pizza dough and breadsticks when necessary.
3.Pulls old product from the case and fills with new product.
4.Assists in other areas of store as needed.
5.Performs other job related duties and special projects as required.

Education and Experience:

High school or equivalent experience and six months or less of similar or related experience.

Physical Requirements:

  • Must be physically able to exert up to 20-25 pounds of force occasionally; exert up to 10 pounds of force frequently; and exerting a negligible amount of force constantly to move objects.

  • Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

  • Ability to do simple addition and subtraction; copying figures, counting and recording.

  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Working Conditions:

This position is continually exposed to flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Oven, steamer, scale, big mixer, shrink wrap machine, Telexon ordering unit, CARS program, register, walk in cooler, pizza cutter, knives, and slice cases.

Contacts:

Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Delicatessen Clerk

Hy-Vee

Posted 2 weeks ago

VIEW JOBS 3/8/2019 12:00:00 AM 2019-06-06T00:00 Job Title: Delicatessen Clerk FLSA: Non-Exempt Department: Delicatessen Revision Date: 05/2018 General Function As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Reporting Relations Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Delicatessen Manager, Assistant Delicatessen Manager Direct Reports: None Primary Duties and Responsibilities 1. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store 2. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store 3. Makes an effort to learn customers' names and to address them by name whenever possible 4. Assists customers by: * escorting them to the products they're looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience 5. Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders 6. Takes customer orders at the delicatessen counter 7. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment 8. Reviews orders for the day 9. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat 10. Reviews the status and appearance of the food for freshness 11. Ensures that an adequate food supply is ready and on hand and develops or follows a production list 12. Anticipates product needs for the department on a daily basis 13. Prepares, finishes, and replenishes product as necessary 14. Checks in product, puts product away, and may review invoices 15. Runs the department registers and receives payment, makes change, etc., where applicable 16. Removes trash in a timely manner 17. Maintains strict adherence to department and company guidelines related to personal hygiene and dress 18. Adheres to company policies and individual store guidelines 19. Reports to work when scheduled and on time. Secondary Duties and Responsibilities 1. Washes dishes as necessary 2. Orders product and supplies as necessary 3. Delivers orders as needed 4. Prices products for customers as necessary 5. Assists in other areas of store as needed 6. Performs other job related duties and special projects as required Education and Experience Less than high school or equivalent experience and six months or less of similar or related work experience Physical Requirements * Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects * Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions Knowledge, Skills, Abilities and Worker Characteristics * Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing * Must be able to solve arithmetic calculations involving fractions, decimals and percentages Working Conditions This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis. Has occasional exposure to temperature extremes and cleaning chemicals/solvents. This is a fast paced work environment. Equipment Used to Perform Job Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives Contacts Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections. Hy-Vee Watertown SD

Italian Express Clerk

Hy-Vee