Italian Express Assistant Manager

Hy-Vee Cedar Rapids , IA 52402

Posted 1 week ago

Job Title: Assistant Italian Express Manager FLSA: Non-Exempt

Department: Italian Express Revision Date: 05/2015

General Function:

As an Assistant Italian Express Manager, this position will be responsible for managing the department in the absence of the manager. Provides customer service to all customers by answering questions and greeting customers. Orders product and determines pricing. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Store Director; Managers GM, Perishables, and Store Operations; Assistant Managers GM, Perishables, and Store Operations; Assistant Managers , Italian Express Manager

Direct Reports: Italian Express Clerks

Primary Duties and Responsibilities:
1.Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
2.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
3.Makes an effort to learn customers' names and to address them by name whenever possible.
4.Assists customers by: (examples include)

  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
    5.Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
    6.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
    7.Checks orders for the day and sets up a timeline and production schedule.
    8.Reviews the status and appearance of product for freshness and pulls by stale date.
    9.Reviews daily production list with department employees and assigns tasks for completion.

  1. Ensures department standards are met.
  2. Ensures display case product is rotated and replenished.
  3. Assists with the training, supervising, and scheduling of employees.
  4. Handles and satisfies customer issues.
  5. Orders supplies and products, determines pricing, posts invoices, and checks for accuracy.
  6. Prepares food, stocks cases, and refills pop dispensers.
  7. Promotes weekly sales/specials with intercom.
  8. Attends department meetings.
  9. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  10. Adheres to company policies and individual store guidelines.
  11. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:
1.Assumes management duties in absence of Department Manager.
2.Assists with inventory.
3.Unloads trucks and ensures product is stored properly.
4.Makes shelf signs and tags.
5.Assists in other areas of store as needed.
6.Performs other job related duties and special projects as required.

Supervisory Responsibilities:

Instructs, assigns, reviews and plans work of others. Maintains standards, coordinates activities, and allocates personnel.

Education and Experience:

High school or equivalent experience.

Physical Requirements:

  • Must be physically able to perform light work exerting up to 20 pounds of force frequently

  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, field of vision, depth perception, and color

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

  • Ability to do arithmetic calculations involving fractions, decimals, and percentages

  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Working Conditions:

This position is exposed to dirt, noise, temperature extremes, vibrations, equipment movement hazard, chemicals/solvents, and potential electric shock daily. This is a fast paced work environment with a significant amount of pressure to meet deadlines

Equipment Used to Perform Job:

Oven, steamer, cooler, computer, calculator, and Hobart scale.

Contacts:

Has daily contact with customers, suppliers/vendors, and the general public. Has occasional contact with federal/state governmental or regulatory agencies for inspections.

Confidentiality:

Has access to confidential information including sales, pricing, and movement


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Italian Express Assistant Manager

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