IT Tier 1 Technician

Asbury Automotive Duluth , GA 30198

Posted 1 week ago

Overview

Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 26 collision centers is currently seeking an IT Tier 1 Technician! We are looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.

Does this sound like you? Apply Now!

Responsibilities and Qualifications

Provide end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Documents, tracks and monitors Incidents and Service Requests to ensure a timely resolution. Communicates effectively with team and dealership personnel.

  • Partner and communicate with store/location managers to ensure all current and future IT needs are met

  • Provide friendly, efficient Helpdesk Call Center Support

  • Triage Level II and Level III Incident and Service Request tickets

  • Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network

  • Resolve Level l Incident and Service Request tickets

  • Validate with internal customers that the Incident or Service Request has been resolved and update the ticketing system

  • Perform or oversee on-site purchasing installation, repair, and maintenance of all end user IT Equipment

  • Interface with Director, IT Infrastructure and Security to inventory and maintain IT Network Equipment Depot where applicable

  • Assist Engineering Team with Network switch and connectivity Incidents or Service Requests (Smart Hands)

  • Interface effectively with IT infrastructure, security, applications management, database and governance personnel

  • Obtain a strong knowledge of IT Security Policies, Processes, and Procedures

  • Adhere to and execute IT Security Policies, Processes, and Procedures

  • Act as the Subject Matter Expert (SME) for assigned dealerships/locations and develop a deep understanding of the locations' facility layout and access, IT infrastructure, management structure, and business workflow

  • Write and update knowledge based articles

  • Actively contribute to IT Continual Service Improvement efforts

  • Ability to complete multiple simultaneous project and support tasks in a timely manner

  • Perform other duties or special projects as assigned

  • Strong communication, time management, organization, interpersonal skills

  • Strong analytical, problem solving and technical troubleshooting skills

  • Document, track, and monitor Incidents and Service Requests to ensure a timely resolution

  • Communicate effectively with team and dealership personnel

  • Maintain impeccable integrity

  • Must be a team player, treat everyone with respect, and demand continuous improvement

  • 2+ Years customer support/help desk experience

  • Working knowledge of MS operating systems and applications

  • Cisco Call Manager experience a plus

  • Automotive Software experience a plus

  • Must be at least eighteen years of age

  • Must have a valid driver's license and meet company MVR policy requirements

  • Must be able to pass pre-employment screens (background and drug test)

Total Rewards

In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!

  • Competitive weekly pay

  • 401k plan with company match

  • Health care medical, dental and vision insurance plans

  • ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech's, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)

  • Tax-free flexible spending accounts

  • Life Insurance ($30,000 complimentary), short-term and long-term disability plans

  • Paid holidays and PTO (up to 28 days depending on length of employment service and position)

  • Stock Equity Grant program for high performance (select front-line team members eligible!)

  • Employee discounts on service and cars

  • Up to 8 weeks paid pregnancy disability leave program

  • Career Path tool to assist in career development

  • Scholarship program for employees, their parents, and their dependents

  • Opportunities to join our community service initiatives

  • Recognition program with opportunity to earn credit on Amazon.com

  • Employee referral program with bonus opportunities

Why Asbury? Asbury offers the advantages only a major dealer group can. With more than 25,000 available vehicles in stock to sell, 500+ cars sold and 4,500+ vehicles serviced daily, 8,000 team members and 8 million customers, we are one of the largest Fortune 500 franchised auto retailers in the United States. Asbury operates more than 80 dealerships across the country-- which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Asbury an industry leader. To find out more, visit us at www.asburycareers.com.


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IT Tier 1 Technician

Asbury Automotive