IT Technology Support Technician

Posting Details

Posting Summary

Working Title IT Technology Support Technician Role Title Computer Operations Techn I Role Code 39011-FP FLSA Nonexempt Pay Band 03 Position Number 280W0303 Agency Northern VA Community College Division NV280-VP of College Computing Work Location Prince William

• 153 Hiring Range $18/hr Emergency/Essential Personnel No EEO Category C-Technician Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Flexible. Day and/or Evening hours, Monday-Friday. Saturdays possible.

29 hours per week

Sensitive Position No Job Description

General Description:

This position is for a member of the Woodbridge campus IT staff who will provide support to faculty, staff, and students. They will be responsible for assisting with computer problems, AV issues, login credentials, and WI-FI login credentials at the Woodbridge Campus, Quantico Marine Base, and Ft. Belvoir Army Base locations.

Duties and Tasks:

• Ensure equipment is properly tagged, equipment transfers are documented, and surplus is properly collected and documented.

• Hardware and software installations and upgrades are performed as needed.

• To support faculty, students and staff at the Woodbridge Campus and off campus locations.

• Position will be required to assist faculty, staff, and students with any computer/laptop problems, classroom AV issues and login credentials.

• Position will support faculty, staff, and students with laptop/cell phone wireless setup and login credentials..

• Flexibility and willingness to take on new projects, strong verbal skills and ability to communicate with faculty, students and staff, and assist IT staff with all desktop support tickets and help calls.

• Support Windows/Apple operating systems and software applications.

• Assist the campus with inventory tracking.

• Knowledge of 'My Nova', NVCC and NVSTU domains so proper login credentials can be used.

• Perform and complete technical tasks with minimal supervision.

• Potential exists for day, evening, night and weekend work.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Required KSAs:

• Proven ability to provide technical support to desktop computers, peripherals, and the last technology installed in classrooms.

• Demonstrated ability to troubleshoot and repair hardware and software problems with desktops and laptops.

• Good interpersonal skills with demonstrated ability to communicate effectively(verbally and in writing) with technical and non-technical personnel.

• Proven ability to plan and complete technical tasks with minimal supervision.

• Ability to lift 50 pounds .

• Working knowledge of Windows OS, Mac OSX ,Microsoft Office and computer hardware and printers.

• Must be able to work a flexible schedule.

• Additional duties as assigned

Minimum Requirements:

• Experience in Microsoft Office

• Experience installing, configuring, and troubleshooting problems with PC and/or Apple computers to include computer hardware and software

• Customer service experience

• Hold a valid Driver's License

Additional Considerations

• Experience deploying images in a systems environment (ECM/SCCM).

• Microsoft Certified

• Experience working with Apple computers.

• Experience working with a diverse population in a higher education environment

• Experience identifying and resolving problems that occur in a classroom setting

Operation of a State Vehicle Yes Supervises Employees No Required Travel

Occasional travel

Posting Detail Information

Posting Number WGE_2020P Recruitment Type General Public

• G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 06/18/2024 Job Close Date 07/09/2024 Open Until Filled No Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA's commitment to inclusive excellence, please visit our website.

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have the tools and development opportunities to support and promote NOVA's mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu.

The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA's Annual Security Reports.

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/74476

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.

• Yes

• No

• • I understand that this position is not telework eligible and I will be required to attend work in-person.

• Yes

• No

• • I understand this position is located in Virginia and I will be required to reside in the DMV metro area.

• Yes

• No

• Do you have experience in Microsoft Office?

• Yes

• No

• Do you have experience installing, configuring, and troubleshooting problems with PC and/or Apple computers to include computer hardware and software?

• Yes

• No

• Do you have experience in customer service?

• Yes

• No

• Do you have a valid driver's license?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application

• Other Document

• Certificate

• AHP Letter

• License