IT Technician

Sunrise Senior Living Carderock , MD 20817

Posted 1 week ago

Job ID
2019-101985

JOB OVERVIEW

"It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"- Sunrise Team Member

The Administrative Assistant is responsible for providing human resources and accounting generalist services and programs support to the community team members, department coordinators and Executive Director with excellent quality service standards.

RESPONSIBILITIES & QUALIFICATIONS

IT Technician Entry Level

Responsibilities:

Provide outstanding customer service to residents by supporting the installation, troubleshooting, operation, and maintenance of Fox Hill community technology.

Qualifications:

  • HS Diploma or GED

  • Minimum 6 months of IT help-desk experience, preferably in the hospitality industry. Experience with country club or luxury hotel/resort desired.

  • Must have strong customer service skills, with an emphasis on people-focused care, patience, empathy, and the ability to take the initiative to consistently exceed the expectations of the customer; must enjoy working with seniors

  • Strong audio-visual skills, including cable TV/streaming component hookup, diagnostics and trouble shooting

  • Ability to cut and terminate custom lengths of CAT5 (RJ45), CAT6, RJ11 and coaxial (BNC) cables

  • Some experience with sound mixing boards, microphones and sound mixing;

  • Basic Understanding of Cisco Business IP phones and SIP telephony

  • Basic understanding of radio frequency (RF) technologies

  • Basic understanding of computer networking, TCP/IP, switching, routing and wireless networking

  • Familiarity with popular email applications like Outlook, Mac Mail, Google mail.

  • Familiarity with popular productivity software, including Microsoft Word and Google Apps

  • Has the ability to learn new skills, technology and applications as needed

  • Ability to respond to emergency calls outside of scheduled work hours

  • Ability to work a flexible schedule according to the business needs and priorities, which may include nights and weekends

  • Must be able to handle multiple priorities under pressure

  • Possess strong written and verbal skills for effective communication

  • Competent in organizational and time management skills

  • Must be a self-starter with the ability and desire to take initiative and get things done with little supervision

  • Committed to excellence with all aspects of job performance

  • Demonstrates good judgment, problem solving and decision making skills

  • Must be able to work well on a team

  • A+ or Network+ certificate preferred, but not required

Sunrise maintains a drug-free work environment and all offers of employment with Sunrise are conditioned on submitting to and successfully completing and passing a drug and alcohol test.

ABOUT SUNRISE

Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. At Sunrise, you will Make a Difference Every DayWe deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

Be Part of a Uniquely Supportive CommunityWe care for residents and each other, and offer programs, rewards, and benefits to help you live your best.

Ignite Your PotentialYou have the opportunity to grow both personally and professionally, and achieve your career goals.


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IT Technician

Sunrise Senior Living