IT Technician

Summary/Objective

The IT Technician responsible for assisting employees with question on the usage of technology and for installing and maintaining computer hardware, software and networks.

Essential Functions

• Troubleshoot all technology issues for employees and provide phone and in person support to resolve issues.

• Maintains log and/or list of support requests, time to answer, resolutions, required repairs and maintenance

• Makes recommendations about purchase of hardware and software

• Provides network access to employees

• Installs work stations and connect and set up hardware

• Loads all required software

• Provides network accounts and passwords as required

• Monitors security of all technology

• Inputs and maintains IP addresses

• Advises staff of security breach and/or change in password or security status

• Identifies and prepares hardware for disposal when appropriate

• Ensures hardware is stripped and secured before disposal

• Contributes to the development and implementation or policies and procedures for electronic data processing, data security and computer systems operations

• Monitors and maintains technology to ensure maximum access and efficient operations

• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect including customer information security, "phishing" "hacking" and network attacks

• Ensures that proper safety equipment used by self during installation of equipment

• Facilitates and/or conducts technical training to other employees

• Provides training on new hardware, equipment or software to employees

• Keeps abreast of new software, hardware, equipment and tools available and recommends purchases

• Ensures that the work areas are kept clean and in accordance with company policy and safe working conditions

• Follows all attendance and punctuality standards with adherences to timekeeping standards

• Follows the Code of Business Ethics and Conduct

• Understands and follows all work rules and procedures and follows lawful directions from Supervisors

• Upholds the company's non-disclosure and confidentiality policies and agreements.

• Maintains a professional appearance for self in accordance with company policy

• Attends pertinent training on request

• Attends company meetings as required

• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.