IT Technician

We are seeking a versatile and skilled IT Technician with a strong background to join our team. In this role, you will be responsible for maintaining and troubleshooting IT systems, networks, and infrastructure. The ideal candidate will possess a blend of technical expertise in IT support and building management, along with excellent communication and problem-solving skills.

• Evaluates and resolves user problems as first point of contact; identifies and obtains appropriate resources for the resolution of complex problems; corrects routine hardware problems by making minor repairs to computer equipment, studies trends and makes long-term/major recommendations for the future

• Instructs computer system users in the use of computer equipment and applications; answers questions and assists in resolving problems with application use (MS office suite, Lync, PloyComm)

• Facilitates setup of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet user's needs

• Basic LANs/WANs knowledge

• Maintains various records, procedures and documentation for computer systems and software including asset management tracking and inventory of all company hardware

• Assists in the maintenance and installation of telephony, data, and video cabling throughout the corporate facilities

• Occasionally serves as the primary contact for response to emergency situations or critical problems with the technology or facilities, including events that occur during off-hours, 24/7 support (on-call rotation)

• Conducts periodic check-ins and establishes strong working relationships with office associate

To be a qualified candidate you must have the following:

• 2 year degree of applicable IT/IS Certification

• Proven experience in IT support, network administration, and system troubleshooting

• Strong knowledge of hardware, software, and networking technologies

• Familiarity with building management systems and facilities operations

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus

Key to being successful in this role:

• Excellent problem-solving and analytical skills

• Ability to communicate technical information effectively to non-technical stakeholders

• Strong organizational and multitasking abilities

• Experience with project management and vendor management

• Ability to work independently and collaboratively in a fast-paced environment.

Why work for Minth? Here are the advantages of working at Minth.

• International development platform

• Dynamic and efficient team

• All-round personal improvement

• Personalized humanistic care

• Diversified working atmosphere

• Modern office setting

• Competitive compensation package