IT Technician

Job Description Job Description Founded in 1965 in Buffalo, New York, Lippes Mathias is a full-service law firm with 15 offices and nearly 200 attorneys. We grow and thrive every day by way of our unique culture, which puts a premium on collegiality, collaboration, and support for our employees at every turn.

You’ll quickly notice that we approach law differently at Lippes Mathias—we think ahead and around corners for our myriad regional, national, and international clients in a range of different industries. Rather than providing endless options and choices, we serve as business partners to our clients, delivering them the answers to their legal questions that advance their business outcomes. To learn more about Lippes Mathias, visit our recruiting website: https://www.lippes.com/careers Lippes Mathias LLP is seeking an experienced IT Technician to join our team in our Albany location.

This position requires professionalism and confidentiality. We are looking for a highly dependable individual who has a positive attitude, is organized and a team-player. Responsibilities Handle help desk requests for all Lippes Mathias offices Provide technical assistance and support for issues related to computer systems, software, and hardware Assist with project implementation Conduct IT orientation for new employees Serve as the first point of contact for customers seeking technical assistance over the phone or email.

Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by internal customers Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements 3-5 years’ experience as a help desk technician or other customer support role Previous law firm experience preferred BSc/BA in IT, Computer Science or relevant field Tech savvy with working knowledge of MS office automation products, databases and remote control Active Directory and basic server administration Basic LAN/WAN network communication protocols Familiar with Citrix virtual desktop Familiar with VMware for basic server management Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Must demonstrate sound judgment while under situational stress Positive attitude and ability to work as part of a team Strong sense of discretion and confidentiality Salary range DOE: $23-$26/hour The pay range provided in this listing is a good faith estimate for this position based on the location that we are hiring for. Criteria included but not limited to, skill level, education, and experience, will determine where a candidate falls within the range. Along with competitive pay, as a full-time employee you are eligible for the following benefits:

Highmark BCBS PPO/POS plans > 4 medical plan options including 2 HDHP/HSA qualified plans Dental plan (including orthodontic coverage) Vision plan Health Savings Account (HSA) Healthcare and Dependent Care Flexible Spending Accounts (FSA) Paid time off (PTO) inclusive of vacation, sick and personal leave 401(k) with guaranteed safe harbor contribution plus profit sharing Term Life and AD&D Short-term and long-term disability Additional Voluntary benefits: Specified Disease, Hospital and Accident plans Employee Assistance Program including mental health support Legal work discount program