IT Technician

J. C. Penney Company, Inc. Lenexa , KS 66215

Posted 2 months ago

IT Technician

Location: Lenexa, KS, United States

  • JCPenney Catalog 10500 Lackman Rd

Job ID: 1023749

Date: October 11, 2018

Job Description

General Description

Installs and supports products, processes and hardware related to execution of supported Customer's

daily business operation.

Responsibilities

  • Develops understanding of business processes being supported by operational unit.

  • Demonstrates ability to interact with business customers and reacts accordingly to changing environments and business needs.

  • Supports the organization's project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues.

  • Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives.

  • Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner. Communicates with IT teams and vendors to resolve local incidents and problems; participates in turnover meetings.

  • Takes corrective actions and/or escalates issues appropriately to achieve timely recovery with minimum impact to customer.

  • Assesses issue and recommends alternative actions for incident and problem resolution.

  • Assists in installation, customization, implementation, and maintenance of operations and PC LAN related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment or machines.

  • Provides technical support for issues of low to medium complexity; including installation, set-up, maintaining, cabling and replacing of all standard PC/LAN systems.

  • Performs other related tasks as assigned.

Skills and Characteristics

  • Technical Institute/Associate Degree in Computer Science or Info Systems; equivalent formal training

  • Basic aptitude for logical thinking and analytical processes

  • Good communication skills, written and verbal and sharing of ideas

  • Basic partnering and teamwork skills

  • Customer focus

  • Performs assigned tasks with supervision; manages tasks within allotted time

  • Serial tasking

  • Ability to work in a fast-paced environment

  • Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software

  • Working knowledge of Windows networking and operating system

  • Working knowledge of Unix operating systems

  • Ability to use Change Control and Problem Management software.

  • Work experience with IT support, PC/LAN and other related hardware/software

Job Title: IT Technician

Location: Lenexa, KS, United States

  • JCPenney Catalog 10500 Lackman Rd

Job ID: 1023749

J.C. Penney Company Inc.

Plano, Texas


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IT Technician

J. C. Penney Company, Inc.