Nature of Work
This is information technology (IT) technical work installing, maintaining and repairing various telecommunication, computing and networking equipment and software. The IT Technician III may act as lead POC technician for projects/tasks and provide direction to lower-level IT personnel.
Work involves installing, testing, and maintaining all OSI Layer 1 related media and devices of the city network including but not limited to copper/coaxial/fiber media and associated hardware, wireless (Wi-Fi and P2P/P2MP), various telecommunication and networking equipment and computing HW and SW to include specialized application servers, IT equipment, telephone (VoIP, Digital and POTS) and other electronic equipment; troubleshooting and repairing equipment including voice and data networks, circuits, phone systems, printers, mobile devices, and workstations. Work is performed individually or as part of a small crew. Work is performed with independence in the field; however, a supervisor is available for assistance when necessary.
Work is reviewed for adherence to City and IT policies and procedures and results attained. Assembles, configures, installs, setsup, monitors, maintains, troubleshoots, tests, and repairs IT equipment to include phone and computer systems, OSI Layer 1 network media, various wide area and local area network hardware (HW) (routers, switches, wireless access points, transport media and technologies, transceivers), servers, PC's, printers, modems, various data circuits, software (SW/FW) installation on various IT related systems, video management systems and various digital and analog electronic equipment. Consults with and advises IT and other city staff on the City's IT HW and SW, telecommunications, network and other electronic equipment.
Installs, setsup and moves/delivers IT equipment. Provides IT equipment support for users in City departments; assists users in the use of equipment; responds to requests for related information and assistance from users. Assists IT Technicians, System Admins, Network Engineers and Telecommunications Technicians in an "as needed" capacity.
Maintains security of the network and confidentiality of sensitive data at all times. With guidance from Network, Security and Systems personnel, monitors system and network security logs acting when needed to address anomalies, issues and cybersecurity concerns. Responds to requests on an on-call or standby basis.
Installs and provides basic administration of IP/POTS/Digital telephone systems inclusive of voice messaging system setup and use. Assists in yearly inventory of all IT equipment as required. Requires regular and prompt attendance plus the ability to work well with others and work well as a team.
Works closely with and assists Huntsville Utilities and local agencies with network and telecommunications infrastructure support. Assess equipment and supply needs, order as needed. Performs related work as required.
Physical and Environmental Factors:
Work is performed indoors and outdoors and exposes the employee to hazards including working at heights, inclement weather conditions, high noise levels and high voltage. Work requires manual dexterity and good hand/eye coordination. Work requires frequent and prolonged physical activities such as walking, crawling, standing, stooping, bending, lifting and operation of a motor vehicle.
Minimum Education, Training and Experience
Associates Degree from a college accredited by a regional accrediting agency recognized by the U.S.
Department of Education or graduation from a technical school accredited by an agency recognized by the U.S.
Department of Education with courses in computer programming, engineering, electronics, and considerable experience in the installation and repair of computer and telecommunications equipment; minimum of 5 years IT experience, 7 years preferred; experience in law enforcement or public safety systems is a plus; A+ certification desired, or any combination of education, training and experience that demonstrates the above listed knowledge, skills and abilities. . Knowledge of the technology of telecommunications, networking and systems equipment and other related equipment. Knowledge of fiber optic and most current UTP cable installation, troubleshooting and repairs. Ability to repair or replace copper and fiber cables and equipment in all environments.
Working knowledge of current industry cable installation techniques as well as common hardware and software installation practices. Well versed in IT operations and technologies. Knowledge of the uses, capabilities and requirements of computer systems, the technology of computer equipment design and construction and multi-platform computer operating environment software uses.
Knowledge of laws and ordinances affecting information technology. Ability to configure, install, troubleshoot and repair various IT and Telecommunications equipment. Knowledge and understanding of networking principles, internet working design and troubleshooting network connectivity problems.
Must have the ability to communicate clearly and concisely with, and train, non-technical users by phone, or in person on-site, as to proper use of software and hardware. Skill in using IT and Telecommunication testing and related hardware and software.
Necessary Special Requirements:
Must be able to obtain an NCIC certification within 12 months of start date and maintain NCIC certification thereafter
Must satisfactorily complete a polygraph
Valid driver's license and good driving record
Current Microsoft, Security+, or Network+ Certification, or Industry equivalents (ISC, GIAC, EC-Council)
Applicants May Obtain a Copy of the City of Huntsville's EEOP Short Form Upon Request
City Of Huntsville, AL