At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities.
Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
IT Technician Helpdesk Support
Performs a variety of duties to ensure the efficient maintenance of bank-wide computer systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Serves as contact for Internal Bank IT Help Desk Support
Originates and resolves help desk incidents and change orders in a timely manner
Provides support for the deployment and maintenance of the Bank's PC's and printers, including on-site visits to all Mercantile branch locations when required.
Assists with new employee setups, adds, changes, and/or moves
Provides support and deployment for the Bank's general phone system
Assists in the installation of various Bank software and hardware
Assists in projects such as asset and license tracking
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Valid driver's license is required.
IT Certifications preferred but not required.
Previous IT experience or one to three years related experience and/or training; or equivalent combination of education and experience.
Candidate should have knowledge of all Windows PC operating system(s), Windows Active Directory environment, as well as imaging technologies such as Symantec Ghost.
General knowledge of cable management and general phone administration.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry with relation to computer systems and/or purchasing of equipment.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to work in an office environment which may include many hours of computer and phone usage. The ability to lift, move, and transport office equipment between bank locations including personal computers, monitors, printers, faxes, etc. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.
We believe embracing human diversity makes us a better bank. We know it makes us better people.
Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.
Mercantile Bank Corporation