Dynamic Aviation Bridgewater , VA 22812
Posted 2 months ago
Live an Adventure, Master your Craft, Find your Purpose
At Dynamic Aviation, we solve unique challenges for our customers with innovative aviation solutions. Our focus is on operations that serve, protect, and enhance the lives of families and communities worldwide. Whether modifying aircraft to help protect our service members overseas, performing geographical mapping for scientific research, or working to suppress large wildfires on the West Coast, we serve with integrity and excellence.
IT Technician (Helpdesk)
Location: Bridgewater, VA
Job Details:
The IT Technician will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing and removing hardware and software from computer systems, and supporting the internal IT Help Desk. The IT Technician will be responsible for administration and internal support of the company's PC's, printers, scanners, and related equipment. Tasks include end user support, license tracking, ticket generation and completion, and performing PC maintenance, upgrades, and configurations. The qualified applicant will also work closely with IT Management to ensure compliance with company policies and procedures.
Job Responsibilities:
Provide computer support via telephone, email and face-to-face contact
Troubleshoot computer equipment when problems reported
Ensure that all hardware and software are installed and operating properly
Assist with onboarding of new users
Maintain inventory of all equipment, software, and software licenses
Report hardware and software issues to vendors and coordinate support
Perform timely workstation hardware and software upgrades as required
Document internal procedures
Monitor Helpdesk for tickets assigned to the queue and process first-in first-out based on priority
Assist after hours to provide support as needed
Other duties as assigned
Job Requirements:
Associate's degree in Information Systems, Business, Communications or related field required; Bachelor's degree is preferred
In lieu of degree, 3 to 4 years of experiences providing IT Helpdesk support is required
Excellent problem-solving and customer service skills
Ability to multi-task
Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment
Strong written and verbal communication skills
Experience with Microsoft Windows and Microsoft Office Products. Professional certifications desired
Demonstrates working knowledge of current communications devices and protocols
Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems
Strong analytical, organizational, problem-solving and time-management skills
Strong teamwork, planning and coordination skills
Self-motivation, adaptability and the ability to meet aggressive deadlines
Ability to travel locally as needed
It is the policy of Dynamic Aviation to prohibit and eliminate discrimination on grounds of race, color, religion, sex, (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, marital status, or any other characteristics protected by law. It is also Dynamic Aviation's policy to provide equal employment for all and comply with any affirmative action obligations pursuant to the Federal Executive Orders, 11246 and 11375, as amended.
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Dynamic Aviation