IT Technician

Denalitek Anchorage , AK 99503

Posted 6 days ago

Progressive IT company seeking a talented, and dedicated technician who wants to learn and grow. We want someone who has the ambition and talent to enrich our Service Center and Project Team. We are a positive and hardworking group of dedicated employees, and we want to add another member to our family!

The primary functions of this position are as follows:

  • Service reactive requests for support from our clients
  • Help clients employees do their job when they sometimes cannot, due to IT issues
  • Get customers back to their work as efficiently and professionally as possible
  • Collaborate and or escalate when progress is not being made on the issues
  • Collaborate with Network Administrator or vCIO regarding proactive client needs or opportunities
  • Collaborate with vCIO regarding anything we need to add to the clients Strategic Road Map
  • Assist other project team members for on-site project work

This position provides training, opportunity, and even assistance in gaining certifications for qualified individuals meeting performance goals.

The successful candidate with have the following capabilities:

  • Be understanding and pleasant no matter how things are going
  • Ensure that the client is not intimidated by calling our Service Center
  • Help them understand that it is completely okay and that is why we are here
  • Excellent customer service skills
  • Excellent written and oral communications skills
  • The proven ability to effectively document technical work
  • Willingness to learn

Requirements

Education:

  • High school diploma or equivalent

Skills and Experience:

  • Experience with small business network systems
  • A working knowledge of the prevalent and latest Microsoft Windows workstation and server environments
  • A working knowledge of Internet protocols (HTTP, TCP/IP, etc.)
  • The ability to configure and troubleshoot small business Internet connectivity and security

Certifications:

  • Microsoft Certified Professional having passed any server or workstation related exam
  • Optional: COMPTIA A+ or Network+

Benefits

  • 401(k) Retirement with company contribution
  • Medical Insurance - with 100% of employee's premium paid by the company
  • Dental and Vision Insurance - with 100% of employee's premium paid by the company
  • Paid Time Off - 4 weeks per year plus 7 holidays
  • Reimbursements - auto mileage, cell & Internet and parking fees

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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IT Technician

Denalitek