IT Technician

Overview

• This is a hybrid position and will work at leat 50% onsite in our Greenville, SC corporate office and the remaining time remotely.*

CURO is one of the largest, fastest growing full-spectrum consumer credit lenders in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We've consistently grown well ahead of other loan lenders and are primed for continued growth and enduring success.

Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!

Responsibilities

What you will be doing:

• Supporting users' ability to use IT equipment to perform their duties including hardware, software, licensing, configuration, network connectivity, mobile device management, and any other facet of user endpoints throughout the equipment lifecycle

• Responding to requests for technical assistance as required to diagnose and resolve hardware and software issues onsite, over the phone, via remote connections and using a ticketing system

• Imaging, deploying, and shipping equipment to users and assisting them in setup, configuration, and connectivity

• Troubleshooting and resolving technical issues around any user endpoint including performing warranty work

• Providing excellent customer service to CURO employees in our corporate offices, call centers, branch locations and/or remote locations

• Identifying and redirecting or escalating situations requiring urgent attention to appropriate resources to ensure timely resolution and customer/end user satisfaction

• Using inventory and endpoint management systems to manage and report on computer systems including hardware and software inventories, Anti-Virus/Anti-Malware systems, remote support, configuration, and communication tools

• Keeping systems up to date and secure with current OS, updates, 3rd party software versions and configurations

• Purchasing IT equipment, supplies and software from approved vendors as required to resolve customer's issues and maintain a sound IT desktop environment

• Ensuring software licensing rules are follower

• Staying current with system information, changes, and updates

• Documenting processes for workstation management and assist with keeping knowledge base articles

Qualifications

What you should have:

• 1-3 years of experience troubleshooting and resolving issues related to IT Support; PC hardware, Windows OS, Mac OS, communication, and 3rd party applications such as M365 and AWS Workspace in an enterprise environment

• Experience in the use of Active Directory, Azure Active Directory, 3rd party software deployments and patching, Microsoft Updates, VPN, Antivirus, and remote PC management

• Understanding of network connectivity, DHCP and DNS

• Experience handling routine tasks with limited assistance and being able to accomplish tasks when receiving detailed instructions on new tasks and assignments

• Good troubleshooting skills, and the ability to solve IT related issues for users, which includes knowing available tools, the ability to listen, ask questions and work directly with non-technical users to answer questions, diagnose, and resolve issues remotely, via phone, e-mail or in person

• Ability to effectively use ticketing, inventory, and computer management

• Ability to work both independently and with a team

• Availability to work overtime/after-hours/holiday support may on an as-needed basis

Base Hourly Rate: $24.00 - $28.80

The base hourly range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base hourly rate offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match.

This employer participates in E-Verify for US-based hires.

EEO Statement

CURO Supports Equal Employment Opportunity. CURO (dba Cash Money, LendDirect, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to CURO job applicants: CURO will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized CURO representatives' email addresses will end in @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.