IT Technician 3 - Underfill

The Position

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.

Incumbents independently resolve many users' PC issues including email and applications problems and record calls using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; use utilities to check for network connectivity; and establish user rights.

This opening is for an IT Technician (IT Tech) III underfilling an IT Tech IV within the Division of Health Care Financing and Policy (DHCFP) Information Services unit, in Carson City NV. This position acts as 1st tier support for the DHCFP help desk through incoming phone calls and ticketing system and escalates issues to senior IT staff as needed.

Performs routine maintenance on end user workstations; troubleshoots user hardware/software issues and provides introductory/ongoing training to users for agency approved software and systems. Assists with adding and removing users from Windows Active Directory and configuring access controls including the agencies C-CURE system. Assists users with identifying and reporting malicious or potentially threatening email using KnowBe4 PhishER platform.

Candidate must be proficient in 0365 and related applications such as Teams, Outlook, OneDrive, Excel and Word. This position is also responsible for assisting users with video conferencing solutions such as Webex, Zoom, Teams using Team Rooms and assists with updating agency Internet (EkTron) site as needed. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them.

All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. * THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/