Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents independently resolve many users' PC issues including email and applications problems and record calls using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; use utilities to check for network connectivity; and establish user rights.
This recruitment will be used to fill an IT Technician 3 to underfill IT Technician 4 within Agency IT Services' Help Desk for the Department of Administration's Enterprise Information Technology Services Division. This position is located in Carson City, NV and provides support to all State agencies.
Automatic progression may occur when minimum qualifications of the higher level have been met. Incumbents are tasked with providing quality customer service by answering calls and providing one stop shopping for users by supporting desktop, network, hardware and software issues. Additionally, under direct supervision, this position will be trained to install, configure, monitor, and maintain Windows based desktop PCs, laptops, PDA phones, mobile hand-held devices, servers, network equipment, and peripherals across the entire state of Nevada.
Incumbents will also learn how to fix PCs, monitor the network and assist with Help Desk user support. Statewide travel of 25% is likely when remote control tools won't solve a given issue. Client Services Agency IT provides support 24 hours a day, 7 days a week, 365 days a year. Candidates must be willing to work various shifts that include nights and weekends and holidays.
To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant.
A pre-employment criminal history check and fingerprinting are required. Working evenings, weekends, and/or holidays is required. This position has a 25% travel requirement.
Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. Additional Position Experience Experience in customer service for a call center is required.
State Of Nevada