IT Technician 1/2

IT TECHNICIAN 1/2

CLOSING DATE: July 14, 2024

PAY RATE: $23.27 - 30.96/hour, depending on experience

SCHEDULE: After initial training:

Monday - Friday, and every third week on-call rotation. Initial training schedule may be flexible.

DEPARTMENT: IT Division

BENEFITS SUMMARY: Full-time Benefits Summary July 2024 - June 2025

JOB SUMMARY

Performs a variety of skilled technical work in support of the deployment, operations, and maintenance of various hardware and software systems on a city-wide basis that are necessary to carry out efficient computer operations throughout the city.

RESPONSIBLITIES AND QUALIFICATIONS

ESSENTIAL FUNCTIONS:

Maintains help desk for users on a wide variety of technical hardware and software issues; ensures a quick response and timely resolution on all inquiries; troubleshoots highly complex hardware and software specific problems on the phone or on location and refers issues to the appropriate Information System staff member as needed; maintains an accurate log of all support calls and the resulting course of action; prepares various reports and statistics on support requests; instructs users on software and computer utilization, IS standards, best practices, and department procedures; organizes and conducts training classes as needed on a variety of internet, software, and hardware applications.

Develops and configures the parameters and deployment strategies for highly complex software applications on workstations, scanners, printers, PDAs, and a variety of other computerized devices; maintains the inventory of software assets used by the City; detects and eliminates system viruses, spyware, and other malware; performs complex backups of file systems; may perform basic to mildly complex programming in the course of duties including writing and maintaining system queries.

Assists to determine need for, evaluates, assists with selection, and installs or replaces a variety of hardware including CD ROM drives, modems, printers, projectors, computer cards, and other peripherals; assists with the use of miscellaneous items such as KVM switches, cables, scanners, plotters, and so forth; may assist with basic server installation and setup activities; maintains life cycle of hardware and software including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs; coordinates with vendors on pricing, ordering, and delivery of equipment or materials.

May train, delegate to, and/or supervise lower level Technician staff; assists other staff members as needed; and performs other related duties as needed.

MINIMUM QUALIFICATIONS

1.Education and Experience:

A. Equivalent to an Associate's Degree in Computer Science, networking or closely related field

AND

B. Six (6) months experience related to above duties

OR

C. An equivalent combination of job related education, training and/or experience.

Employment in this position is conditional upon passing a pre-employment background and drug test.