Analyze business and functional requirements and translate them into clearly written policies and procedures.
Work with each functional area to interview, collect and review current documentation for completeness and accuracy.
Establish documentation consistency.
Review and revise existing documentation for updates and improvements.
Assist with process audits.
Create and maintain process maps and documentation.
Provide editing and writing support to include review and edit of highly complex written materials.
Provide documentation that will include system configuration, studies, reports and other presentation material.
Participate in the development and implementation of technical standards, policies and procedures.
Create illustrations or screenshots to supplement document content.
Compile and integrate engineering notes, technical data and graphics into documents to illustrate concepts, instructions and guidelines.
5+ years of professional technical writing, including experience in creating technical documentation. At least 3 to 5 years working in an Information Technology department.
BA/BS Degree required
Advanced working experience with Microsoft Office (Word, Excel, Visio, PowerPoint, and Outlook) and Microsoft Project.
Excellent written and oral communication skills. Must have the ability to work and communicate with non-technical staff in tasks such as requirement gathering.
Must have strong editing skills.
Capable of actively seeking resolution to questions and concerns.
Must have ability to work independently as well as thrive in a team-oriented environment.
Must be able to multi-task and resolve issues in a timely manner and be able to prioritize and remain focused in a dynamic and fast paced environment.
Present a professional image when dealing with team members, management and business staff and outside contacts.
Must have knowledge in writing standards and document styles.
MS Project, Word, Excel, Visio, PowerPoint, Outlook, Sailpoint, Ping, Single-Sign On, Identity Access Management, Integration, Enterprise