IT Technical Support Specialist

Primepay West Chester , PA 19388

Posted 3 weeks ago

Founded in 1986, PrimePay is a leading national human capital management (HCM) technology and services provider to businesses ranging from 1 - 5,000 employees. PrimePay delivers highly configurable cloud-based software and services enabling clients to hire and retain great talent, manage and pay their workforce, and optimize their business in an everchanging compliance landscape.

We currently have an opening for an IT Technical Support Specialist to work in our West Chester, PA office.

A day in the life of our IT Technical Support Specialists may vary, but here is what you can count on:

  • Responsible for installing, maintaining, repairing and troubleshooting tablet/laptop/desktop/server hardware, software packages, printers, networks and telecommunication systems

  • Provides support to end users on a variety of issues which includes responding to telephone calls, emails and personnel requests for technical support

  • Identifies, researches, documents, and resolves technical problems

  • Responsible for the installation, deployment and maintenance of client systems, printers, and servers

  • Monitors and troubleshoots office backups

  • Assists in Enterprise IT hardware and software projects as needed

  • Assists with network administration and telecommunication systems

  • Provides analysis related to the design, development, and implementation of hardware for products

  • Develops test strategies and performs stress and performance tests on a variety of computer hardware

  • Assists in developing, implementing and maintaining policies, procedures, and programs for ensuring the security and integrity of company data, databases, information systems, and technology

  • Coordinates, tests, and administers disaster recovery and business continuity plans.

  • Responsible for tracking and documenting LLC IT assets

The right IT Technical Support Specialist will have these qualifications:

  • 1-3 years of related experience

  • Basic understanding of Microsoft Active Directory, user management, and Microsoft Office

  • Proficient with setting up computers and laptops and replacing parts such as memory, hard drives, power supply, etc.

  • Has knowledge of commonly-used concepts, practices, and procedures within a computer related field

  • Prior experience troubleshooting and maintaining telecom and VOIP systems (knowledge of ShoreTel a plus)

  • Strong Customer Support background

  • Ability to work in group environment on IT issues while also being able to work on projects alone as needed

PrimePay offers a comprehensive benefits package that includes medical, dental and vision insurance, 401(k) with matching, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.

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