IT Technical Support Analyst

Position: IT Technical Support Analyst

Classification: Full-time, Non-Exempt

Reports to: Manager, Information Technology

Location: Houston, TX

Benefits: Robust benefits package, generous PTO, matching retirement

Position Description:

The IT Technical Support Analyst will provide network infrastructure support functions and provide level-2 and level-3 technical support to respond to end user needs at all locations including but not limited to servers, computers, printers, mobile phones, telephones, and voice mail. Other responsibilities include: *Respond to requests for technical assistance in person, via phone and electronically.

*Administer help desk software, redirect problems to correct resource, identify and escalate situations requiring urgent attention and track/document requests and resolutions *Provide installation and upgrades of hardware and software for servers and workstations.

*Serve as liaison between organization and vendor(s) as needed to resolve all systems and communications problems internally and externally.

*Assist in the planning, design, installation and maintenance of the network infrastructure.

• Continue to improve skills necessary to grow with changes in technology.

*Provide daily management of equipment inventory responsible to the IT Department.

Required Qualifications:

• Two plus years of college or technical school training related to Information Technology/Information Systems. (Education may be substituted with relevant years of experience related to job functions and/or IT Certifications.)

• Three (3) years' experience providing Microsoft Windows network and Windows 10 support.

• Three (3) years providing end user support, installation and repair of hardware and software. Preferably experience as help desk support level 2 or 3, including remote support.

• One (1) year experience with Active Directory domains.

• Two (2) years' experience installing and supporting Windows Server 2012/2016 and Windows 10 workstations.

• Two (2) years' experience with Windows based software, Microsoft Office 365 and Zoom.

• Two (2) years' experience working with LAN/WAN communications devices including routers, switches, wireless access points, firewalls and telephone services. Preferably Meraki.

Knowledge, Skills and Abilities:

• Advanced computer software and hardware knowledge and skills.

• Ability to troubleshoot a variety of computer problems.

• Ability to Interact with staff with a service orientation.

• Ability to stay organized while executing multiple projects.

• Ability to maintain professional, confidential work environment.

Work Conditions:

• Environment: Office-based, Hybrid

• Range of Schedule: Mon - Fri, 7:00 am to 8:00 pm

• Travel: Occasional

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

DePelchin Children's Center supports and sustains children and the families who care for them. We provide comprehensive services focused on ensuring all children are part of safe, caring homes. We deploy evidence-based practices and strategies to prevent maltreatment, preserve healthy families, and bring healing to children who have experienced trauma by enhancing their physical health and mental well-being.