IT Technical Support Analyst 2

Baton Rouge Community College (BRCC) seeks to fill the position of IT Technical Support Analyst 2.  The IT Technical Support Analyst 2 is located in the IT Department.

This is a full-time position.  This position is open for recruitment.

REPORTS TO:

IT Support Manager

COMPENSATION:

Anticipated starting salary will be commensurate with education and work experience.  For more information about Baton Rouge Community College (BRCC), visit http://www.mybrcc.edu/ .

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.* 

•  This vacancy is exclusively for BRCC employees. External candidates will not be considered*

CONTACT INFORMATION:

LaTasha Howard, MBA

Office of Human Resources

Baton Rouge Community College

201 Community College Drive

Baton Rouge, LA 70806

RecruitTalent@mybrcc.edu

A criminal background check will be required of all selected applicants.  An offer of employment is contingent upon passing a pre-employment background check.

This organization participates in the E-Verify program.  For more information on E-Verify, please contact DHS at (888) 464-4218.

BRCC is proud to be an Equal Opportunity Employer.  We promote diversity of thought, culture, and background, which connects the entire BRCC family.  We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our students, and our institution.

Voluntary Self-Identification of Disability

As an executive branch state agency, the Baton Rouge Community College is required by La. R.S. 46:2597 to establish annual strategies and goals related to employment of individuals with disabilities.

In order to effectively measure and report our progress to this end, La. R.S. 46:2597 requires us to ask employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five (5) years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so (if applicable). Your answer will be maintained confidentially. Completing the form will not negatively impact you in any way. For more information about this form or the Americans with Disabilities Act, visit the Office of the State Americans with Disabilities Act (ADA) Coordinator's website at https://www.doa.la.gov/doa/office-of-state-ada-coordinator/.

MINIMUM QUALIFICATIONS:

A baccalaureate degree plus two years of experience in information technology.

SUBSTITUTIONS:

1.An associate's degree in information technology will substitute for the baccalaureate degree.

2.Two years of experience or training in information technology will substitute for the baccalaureate degree. Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the 

      baccalaureate degree.

A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate 

      degree.

3.Six years of full-time work experience in any field may be substituted for the required baccalaureate degree. Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.

4.A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.

5.A master's degree will substitute for up to one year of the required experience.

NOTE:

Multiple specialized degrees and/or master's degrees will substitute for a maximum of one year of required experience.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

NOTE:

Any college hours or degree must be from an accredited college or university.

FUNCTION OF WORK:

To provide analyses relative to technical support activities that are outside of the scope of the Office of Technology Services.

LEVEL OF WORK:

Experienced.

SUPERVISION RECEIVED:

General from an IT Supervisor or IT Manager. Other reporting relationships may be approved by SCS.

SUPERVISION EXERCISED:

May provide guidance to lower-level personnel.

LOCATION OF WORK:

State agencies with information technology functions that are outside of the scope of the Office of Technology Services.

JOB DISTINCTIONS:

Differs from IT Technical Support Analyst 1 by the presence of experienced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

Differs from IT Technical Support Analyst 3 by the absence of advanced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.

Performs configuration, troubleshooting, etc. using standardized procedures for information technology hardware and/or software.

Performs analysis to determine solutions for non-standard technical support requests.

Provides remote and/or onsite support to resolve higher level technical support requests.

Provides technical support for PC desktops, laptops, tablets, cellular phones and other state-issued technical equipment.

Sets up new devices and resolves issues using standardized procedures. Performs analysis to determine solutions for non-standard technical support requests.

Maintains inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property.

Performs network and application performance monitoring; resolves problems either by using standardized procedures or through root-cause analysis.

Updates statuses of technical support work orders in the appropriate system(s).

Trains end users on supported technologies; may also provide training to lower-level information technology personnel as needed.