IT Technical Specialist 1

The Division of Administrative Law (DAL) is Louisiana's centralized administrative hearings panel. When disputes arise between certain state agencies and the people and entities they regulate, administrative law judges at DAL provide fair, prompt, and orderly adjudication.

This position is located in the Information Technology (IT) Section at the Division of Administrative Law. The incumbent of this position will be responsible for providing strategic level support to the IT Manager and DAL Director related to network and infrastructure needs.

DAL's IT Section provides hardware support for the agency servers, storage, and cloud backup. The incumbent of this position will report to DAL's IT Manager and will be directly responsible for providing on-site support for the installation, configuration, and maintenance of all DAL-supported hardware installed within the Division, including network cabling and digital phone system.

This position shall also perform assigned tasks of increasing complexity in the installation, maintenance, and administration of software/hardware, database, or network for (LAN/WAN) system support. The incumbent may coordinate with management to troubleshoot and resolve hardware and software problems.

An ideal candidate should possess the following competencies:

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

Leveraging Technology: The ability to use technology and its related processes to further organizational goals.

Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

Managing Systems: The ability to predict and manage the effects of actions on interrelated or interacting components of a team, department, or organization.

Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.

Navigating Organizations: The ability to identify what an organization values and how decisions are made to accomplish strategic goals.

Solving Problems: The ability to discover solutions to problems.

Testing and Troubleshooting: The ability to perform routine maintenance and inspections and resolve operating malfunctions to ensure machines and tools are functioning as expected.

Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

This position will require the incumbent to frequently be on-call. The position may require the incumbent to perform duties outside of normal working hours as needed.

Experience in Windows 7, 10, and 11 as well as Cisco Systems, Adobe, Microsoft Teams SharePoint, managing SQL 2019 and up and Exchange servers is preferred.

The selected applicant will be required to serve a probationary period.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

Louisiana is a State as Model Employer (SAME) for individuals with disabilities.

For further information about this vacancy contact:

Ms. Jasmine Worley

Human Resources

P.O. Box 94111

Baton Rouge, LA 70804

Jasmine.Worley@la.gov

MINIMUM QUALIFICATIONS:

A baccalaureate degree plus four years of experience in information technology.

SUBSTITUTIONS:

1.An associate's degree in information technology will substitute for the baccalaureate degree.

2.Two years of experience or training in information technology will substitute for the baccalaureate degree. Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:

30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.

90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the baccalaureate degree.A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate degree.

3.Six years of full-time work experience in any field may be substituted for the required baccalaureate degree. Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.

 90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.

120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.

4.A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.

5.A master's degree will substitute for up to one year of the required experience.

NOTE:

Multiple specialized degrees and/or master's degrees will substitute for a maximum of one year of required experience.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

NOTE:

Any college hours or degree must be from an accredited college or university.

This position is located in the IT Section of the Division of Administrative Law (DAL) and provides strategic level support to the IT Manager and DAL Director related to network and infrastructure needs. DAL serves as the State of Louisiana's centralized administrative hearings panel.

DAL is a quasi-judicial executive branch agency responsible for conducting thousands of hearings each year for executive branch agencies. This position requires excellent communication and problem solving skills, experience with maintaining a network and resolving end-user problems, and an understanding of the need to maintain system and records integrity. The incumbent should possess skills in Windows 7, I0, and 11, Cisco Systems, Adobe, and Microsoft Teams SharePoint, as well as experience managing SQL and Exchange servers.

DAL Infrastructure & Network Oversight:

Maintains the DAL infrastructure, ensuring the stability of the infrastructure and mitigating the risk of threats. The incumbent provides ongoing server support, active and group policy management, network support for a satellite office in New Orleans, as well as ongoing monitoring and support activities for courtrooms and other specific functional areas within DAL. Alerts and monitors all system issues or outages through appropriate network and infrastructure products.

Network Technical Support Assistance:

Coordinates with IT Tech Support team and assists, as needed, with support tickets from end users and also prepare proper documentation for problem solution.

Inventory, licensing, and Vendor Oversight:

Monitors and maintains vendor/software licensing compliance, alerting the IT Manager of licensing needs when discovered. Maintains documentation of the DAL infrastructure, ensuring that it is accurate and up to date.

Assists with research and review of IT contracts and requests for hardware and/or software purchases. Maintains DAL IT related asset information by keeping the inventory database accurate and up to date, as well as following the proper guidelines to surplus equipment when needed.

Miscellaneous Duties:

Performs other duties as assigned by the IT Manager or DAL Director.